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Troubleshooting guide
Problem
Cause
The device is not
The power plug is not
operating (starting)
tightly plugged in or there
is a problem with the plug
or socket.
There is not enough or
1. The water tank has not
no water coming from
been installed correctly,
the device.
meaning that the pipe slot
is not pushing the valve
open.
2. The handle switch has
not been turned on.
3. Not enough time has
passed since the water
was turned on.
Water is leaking
The nozzle was not
between the nozzle and
installed properly.
the handle switch or the
nozzle was flushed out
by water pressure
during operation
The handle is leaking
1. There is ponding in the
water
cavity after the handle is
cleaned.
2. When the nozzle is not
inserted, the water in the
tank flows into the handle
cavity through the device
pipe.
Water is leaking from
The pipe is damaged
the pipe
The device automati-
The device has a
cally shut down
configured timed
shutdown.
The device is making
When the product is
noises
operating, it may generate
a noise of ≤75 dB.
Solution
Check if the power plug is in good
contact with the socket.
1. Use a slight amount of force to
press the water tank down vertically
so that the bottom edge of the tank is
fully fitted with the top of the device.
2. Push the handle switch to the
"OFF" or "ON" position.
3. Turn the switch knob clockwise to
the furthest point and turn the handle
switch on. Under normal conditions,
water should flow for around 15
seconds.
Install the nozzle in the proper position
(you should hear a "clicking" sound).
1. It is normal for there to be water in
the handle cavity after cleaning.
2. Install the nozzle before use.
Seek a replacement or after-sales
repair from the seller.
This is a part of normal operations.
Simply turn the device back on.
The device is operating normally.
NOTES
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