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Before gou call for service...
Troubleshooting Tips
Save time and moneg! Review the chart
below first and gou mag not need to call
for service.
Problem
Possible Causes
What To Do
Water contains ring
New filter canisters contain
• Turn on the filtered water faucet and allow these harmless carbon
black particles
activated carbon, which is a
particles to purge from the canisters.Turn off the faucet when the
harmless black powder,
water is clear.
Water has air bubbles
Air in sgstem after installation.
• Will go awau after water runs for a while.
and is cloudg
Indicator light on the
Six months usage has occurred.
• Replace both filter canisters and battery in the faucet base.
faucet base is flashing
This is the maximum life of
the filter canisters.
Indicator light on the
Normal operation.
• Does not blink until 6 months of operation has passed.
faucet base is not blinking
Batterg mag need to be replaced.
• Normallu the light is not on.The light blinks everu SOseconds to
indicate a filter change is needed.This occurs about every 6 months.
Replace battery. Indicator light will blink rapidly 5 times to indicate
proper installation and operation.
Indicator light on the
faucet base is not
working when new
batterg is installed
Batterg mag need to be
replaced or it mag have been
installed incorrectlg.
Observe orientation markings on the holder and install correctly.
Replace battery if it is old.
Chlorine taste and/or
The filter canisters are no
odor in the product water
longer removing chlorine
from the water supplg.
• Replace the filter canisters.
Water dispenses
The filters have been installed
• A six-month change-out period is recommended. Replaceboth
verg slowlg
for too long.
filter canisters.
The filter canisters have
• High sediment levels can cause premature clogging. Replace both
become clogged,
filter canisters.
Fittings are leaking
Tubing mag not be installed
• Fully follow the installation instructions and be sure the tubing is
properlg,
free of nicks, burrs, etc., and is installed to the proper depth.
No water dispensing
Filter canisters not fullg installed.
• Fully follow the filter replacement instructions.
from sgstem
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