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Cleaning and maintenance
Troubleshooting guide
Depending on the model, your washing machine is equipped with various automatic safety
functions. This enables faults to be detected in good time and the safety system can then
react appropriately. These faults are frequently so minor that they can be resolved within a
few minutes.
Problem
The washing machine will
not start, no indicator lamps
are on.
The washing machine will
not start... and the "Start/
Pause" indicator lamp
flashes.
The appliance stops during
the programme (varies
depending on model).
Residue from detergent
and additives left in the
detergent drawer at end of
wash.
Machine vibrates during spin
cycle.
Check whether / Possible cause
• the mains plug is inserted into the socket
• the wall socket is functioning correctly (use a table
lamp or similar appliance to test it).
• the door is properly closed (child safety);
• the "Start/Pause" button has been pressed;
• the "Water tap closed" indication lights up. Open the
water tap and press the "Start/Pause" button.
• the door has been opened and the "Start/Pause"
indicator lamp is flashing. Close the door and press
the "Start/Pause" button again.
• Check if there is too much foam inside, machine
enters kill-foam routine. The machine will run again
automatically after a period.
• the washing machine's safety system has been
activated (see "Fault description table").
• the cover grid of the softener chamber and the
separator of the main wash chamber are correctly
installed in the detergent dispenser and all parts are
clean (see "Care and maintenance");
• sufficient water is entering. The mesh filters of
the water supply could be blocked (see "Care and
maintenance");
• the position of the separator in the main wash
chamber is adapted to the use of powder or liquid
detergent (see "Detergent and additives").
• the washing machine is level and standing firmly on
all four feet;
• the transport bolts have been removed. Before using
the machine, it is imperative that the transport bolts
are removed.
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