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Problem
Some files cannot be played.
Related information
Media
on page 44
Voice Service Issues
When some Voice service will not function, this may help resolve the problem.
Problems
Alexa cannot be heard.
Other Issues
Use these procedures to resolve other issues that may occur.
Problems
The TV is hot.
The TV smells of plastic.
The plastic cabinet makes a
"clicking" type of sound.
When I turn on my TV, there
is a delay for a few seconds
before the picture appears.
Is this normal?
Troubleshooting
•
Most files can be played back, but you might experience problems
with corrupted files or files with high-bitrate, unsupported resolution,
unsupported container or codec formats.
•
You can try to log into your Amazon account.
•
If you hear "I don't understand" from the voice recognition, please change
account or log out of the account.
•
For more information about Alexa, please refer to
>Using Voice Control > Alexa Setup
•
Watching TV for an extended period of time causes the panel to generate
heat. The heat from the panel is dissipated through internal vents running
along the top of the TV.
•
After extended use, you may feel heat when touching it. This heat is not a
defect and does not affect the TV's functionality.
•
This smell is normal and will dissipate over time.
•
The "clicking" sound can be caused when the temperature of the TV
changes. This change causes the TV cabinet to expand or contract, which
makes the sound. This is normal and the TV is OK.
•
Yes, this is normal. The TV is initializing and searching for the previous
setting information.
60
Possible Solutions
Possible Solutions
in this manual.
Possible Solutions
Benefits of Smart TV
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