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Idiomas disponibles
Idiomas disponibles
Q&A
1.
Q꞉
Why
can't
headphone
pair
with
my
mobile
phone?
A꞉
Please
check
if
your
headphone
is
in
pairing
mode
or
re-
connection
mode,
check
if
Bluetooth
search
function
of
your
Bluetooth
device
is
turned
on,
if
all
done,
then
go
to
Bluetooth
menu
of
your
Bluetooth
device,
delete/ignore
the
headphone
Bluetooth
pairing
name
"Srhythm
NC45".
After
that,you
can
try
to
reconnect
Bluetooth
according
to
above
"Easy
Pairing"
steps.
2.
Q꞉
Why
can't
headphone
turn
on?
A꞉
Please
double
check
the
battery
status
of
your
headphone.
3.
Q꞉
Can
I
replace
battery
in
the
headphone?
A꞉
No,
you
can
not.
Headphone
uses
a
built-in
non-
detachable
Li-Polymer
battery
that
can't
be
replaced.
4.
Q꞉
Can
I
use
headphone
while
driving?
A꞉
For
your
safety,
we
strongly
recommend
that
you
do
not
use
headphone
while
driving
to
avoid
distraction.
5.
Q꞉
Why
does
headphone
sometimes
disconnects
with
Bluetooth
device
within
10
meters?
A꞉
Please
check
if
there
are
any
metal
materials
or
obstacles
within
a
relatively
close
range
or
your
surroundings
that
perhaps
interfering
with
Bluetooth
connection.This
may
happen
because
Bluetooth
is
a
radio
technology
which
is
sensitive
to
objects
between
headphone
and
other
devices.Delete
the
Bluetooth
pairing
name
on
your
ALL
devices(it
will
toggle
between
your
connected
devices
due
to
multi-point
connection),restart
it.
then
reconnect
it.
6.
Q꞉
Why
can't
I
hear
any
sound
from
my
computer
or
mobile
phone?
A꞉
Please
check
if
output
channel
of
your
computer
supports
A2DP
profile.
Also
check
the
volume
settings
on
your
headphone
and
computer/mobile
phone.
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7.
Q꞉
Why
am
I
unable
to
use
headphone
to
control
the
volume
of
a
track
playing
on
an
APP
on
my
mobile
phone?
A꞉
Due
to
configurations
of
different
application
software,
headphone
may
not
be
completely
compatible
with
some
APPs.
8.
Q꞉
What
do
I
do
if
Bluetooth
can
not
close
or
open?
A꞉
Please
reset
Bluetooth
function
of
headphone
by
inserting
an
audio
cable
into
headphone
audio
port,
then
removing
it.
Before
re-connecting,kindly
remember
to
delete/ignore
headphone
Bluetooth
pairing
name
"Srhythm
NC45"
on
your
mobile
phone.
9.
Q꞉
Why
does
Bluetooth
turn
off
when
I
connect
an
audio
cable?
A꞉
This
is
one
of
our
special
features.
When
users
insert
an
audio
cable
into
headphone
audio
port,
all
Bluetooth
feature
buttons
stop
working
and
Bluetooth
turns
off.
But,
Bluetooth
will
be
available
again
when
audio
cable
is
moved.
10.
Q꞉
Why
does
audio
quality
become
poor
on
Windows
PC?
A꞉
Some
customers
have
mentioned
poor
audio
quality
on
Windows
PC.
Please
note
that
there
are
"Headset"
and
"Headphone"
modes
you
can
toggle
by
changing
your
output
device.
Selecting
"Headphone
Mode"
will
drastically
improve
the
audio
quality."Headset
Mode"
is
designed
for
highly
compressed
VOIP
calls,
etc.
That's
not
the
fault
of
headphone
product,
that's
just
the
limitation
of
that
protocol.
If
you
are
in
"Headphone
Mode",the
audio
quality
is
fantastic.
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