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USB Connection
Common Troubleshooting Steps
If your trackball is not working properly, follow these steps one at a time, and then retry
your device. You can stop when your device begins working correctly again.
1. Unplug the trackball from the computer, and then re-plug it in.
2. Plug the trackball into a different USB port on your computer if one is available.
3. Shut down and restart your computer.
4. If possible, test the trackball with another computer.
Cleaning the Trackball
For best performance, be sure to clean your trackball periodically.
CAUTION: Never spray liquid cleaner directly on the trackball.
Technical Support
Technical support is available to all registered users of Kensington products. Technical
Support contact information can be found on the back page of this manual.
Web Support
You may find the answer to your problem in the Frequently Asked Questions (FAQ) section
of the Support area on the Kensington Website: www.support.kensington.com.
Telephone Support
There is no charge for technical support except long-distance charges where applicable.
Please visit www.kensington.com for telephone support hours. In Europe, technical support
is available by telephone Monday to Friday 09:00 to 18:00 (Central European time).
Please note the following when calling support:
•
Call from a phone where you have access to your device.
•
Be prepared to provide the following information:
– Name, address, and telephone number
– Name of the Kensington product
– Make and model of your computer
– System software and version
– Symptoms of the problem and what led to them
FEDERAL COMMUNICATIONS COMMISSION RADIO FREQUENCY INTERFERENCE STATEMENT
This device has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC
Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
This equipment generates, uses. and can radiate radio frequency energy and, if not installed and used in accordance with
the instructions, may cause harmful interference to radio communications.
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