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FAULT
Unsatisfactory washing
result.
As soon as the machine is
loaded with water, water
discharges.
No water appears in the
drum during washing.
Laundry has
detergent residue.
Grey spots appear on the
laundry.
The spin cycle does not take
place or takes place later
than expected.
(*) See the chapter regarding maintenance and cleaning of your machine.
(**) See the chapter regarding installation of your machine.
10. AUTOMATIC FAULT WARNINGS AND WHAT TO DO
Your Washing Machine is equipped with a built-in fault detection system, indicated by a
combination of flashing wash operation lights. The most common failure codes are shown
below.
TROUBLE CODE
The door of your machine is not shut
E01
The water pressure or the water level
E02
E03
clogged or electrical connection of the
Your machine has excessive amount of
E04
(*) See the chapter regarding maintenance and cleaning of your machine.
POSSIBLE CAUSE
Hard water.
Your laundry is too tightly packed
together in the drum.
The end of water drain hose is too
low for the machine.
No fault. Water is in the unseen
part of the drum.
Non-dissolving particles of some
detergents may appear on your
laundry as white spots.
There is untreated oil, cream or
ointment on your laundry.
No fault. The Unbalanced load
control system has been activated.
POSSIBLE FAULT
properly.
inside the machine may be low.
The pump is faulty or pump filter is
pump is faulty.
water.
Increase the amount of detergent following the
Check that your laundry is spread out.
Check that the drain hose is at a suitable height.
Perform an extra rinse, or clean your laundry with
Use the amount of detergent as instructed on the
The Unbalanced load control system will try to
spread your laundry. The spinning cycle will begin
once your laundry is spread. Load the drum
Shut the door properly until you hear a click. If
your machine persists to indicate fault, turn off
your machine, unplug it and contact the nearest
authorised service agent immediately.
Check the tap is fully turned on. Mains water
may be cut-off. If the problem still continues, your
machine will stop after a while automatically. Unplug
the machine, turn off your tap and contact the
nearest authorised service agent.
Clean the pump filter. If the problem persists,
contact the nearest authorised service agent. (*)
Your machine will discharge water by itself. Once
the water has drained, turn off your machine and
unplug it. Turn off the tap and contact the nearest
EN - 28
TROUBLESHOOTING
manufacturer's instructions.
(**) .
. . . . . . . . . . . . . . . . . . . . .
a brush after it dries.
packaging in the next wash.
evenly for the next wash.
WHAT TO DO
authorised service agent.
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