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Troubleshooting
• Disconnect the unit from the electrical power supply before carrying out maintenance on the machine or when checking that
its parts are in proper working order.
• The hose must be connected and the water turned on before operating your unit. Failure to do so will damage the pump
motor and void your warranty.
• Total Stop System (TSS) – The motor will shut OFF and remain in standby mode during periods of inactivity, or as soon as the
unit is pressurized. THIS IS NORMAL. Simply squeeze the trigger to restart the pump motor.
• To avoid unnecessary hassles, consult the following table before contacting customer service with any mechanical issues.
Problems
Machine refuses
• Power failure/machine not
to start
• Defective socket.
• Fuse has blown.
• Defective extension cord.
Fluctuating pressure
• Pump sucking air.
• Valves dirty, worn out, or stuck.
• Pump seals worn out.
Machine stops
• Fuse has blown.
• Incorrect mains voltage.
• Thermal sensor activated.
• Nozzle partially blocked.
Fuse blows
• Fuse too small.
Machine pulsating
• Air in inlet hose.
• Inadequate supply of mains water.
• Nozzle partially blocked.
• Water filter blocked.
• Hose kinked.
Machine often starts
• Pump/spray gun is leaking.
• Trigger mechanism is broken.
and stops by itself
Machine starts, but
• Pump/hoses or accessories frozen.
• No water supply.
no water comes out
• Water inlet filter blocked.
• Nozzle blocked.
Possible Cause
plugged into a working receptacle.
Possible Solution
• Check to make sure machine is plugged into
a working outlet.
• Check the power cord and reset the GFCI.
Try a different outlet.
• Replace fuse. Switch off any other machines
that are using the same circuit.
• Try the unit without an extension cord.
• Check the hoses and connections are airtight.
• Clean or replace valves/seals.
• Please call the Snow Joe
service center at 1-866-SNOWJOE (1-866-766-9563)
for assistance.
• Replace fuse. Switch off other machines using
the same circuit.
• Check that the mains voltage corresponds to
specification on the model tag.
• Leave the washer for 5 minutes to cool down.
• Clean the nozzle.
• Install a fuse with a higher amp rating than the
amp consumption of the machine. Try the unit
without an extension cord.
• Allow machine to run by holding the trigger until
regular working pressure resumes.
• Check that the water supply corresponds to the
specifications required.
• WARNING! Avoid using long, thin hoses
(minimum 1/2 in. diameter).
• Clean the nozzle.
• Clean the water inlet filter.
• Straighten out the hose to remove any kinks/blockages.
• Please call Snow Joe
center at 1-866-SNOWJOE (1-866-766-9563) for
assistance.
• Wait for pump/hoses or accessories to thaw.
• Connect inlet water.
• Clean the water inlet filter.
• Clean the nozzle.
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