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Troubleshooting
IMPORTANT: Always disconnect cleaner before servicing.
Problem
•
Check flow with Flow Gauge and if necessary, adjust the Flow
Regulator Valve.
•
Check for debris inside the cleaner itself.
•
Check that pump is running at desired speed and is fully primed.
If pump has lost prime, disconnect and wait for prime.
Cleaner is not moving or is
•
Check if the pool filter needs cleaning or backwashing.
moving too slowly.
•
Check to be sure that the main drain and all suction lines are
closed, except for the vacuum or suction line to which the
cleaner is attached.
•
Check for leaks or obstructions in the system (e.g. debris in the
filter, pump basket or pump impeller).
Cleaner's left track will not
•
Check for obstructions inside the cleaner (see page 8).
turn when rotated by hand.
•
Hose may be limiting movement. Adjust the hose and remove
any loops or coils.
•
Check that hose is long enough (see page 5-6).
•
Check flow with Flow Gauge and if necessary, adjust the Flow
Regulator Valve (see page 6).
Cleaner stays in one end of
•
Check the direction of the return line water flow. If it is interfering
the pool.
with the path of the cleaner, redirect to a different direction.
•
Check the Leader Hose for float placement. The float may be in
the wrong position.
•
Be sure that the swivel assembly (at top of cleaner) rotates
smoothly. If not, clean the area as described on page 8.
Cleaner climbs the wall too
•
Check flow with Flow Gauge. You may need to decrease the flow
much or climbs out of pool.
using the Flow Regulator Valve.
•
Check to be sure that the cleaner tracks are not excessively
worn. Excessively worn tracks will not provide the grip necessary
for your cleaner to climb pool walls.
Cleaner won't climb the pool
•
Check flow with Flow Gauge. You may need to increase the flow
walls.
using the Flow Regulator Valve - do not exceed the maximum
Flow Gauge setting.
•
Check the Leader Hose for float placement. The float may be in
the wrong position.
•
Check to be sure that main drain is closed. May need assistance
Cleaner stays on the main
from a pool professional.
drain.
•
Check to be sure a main drain grate is installed.
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Use only hayward
Solution
genuine replacement parts
®
EN
•
Check the Leader Hose for float placement. The float may be in
the wrong position.
Cleaner falls on its side.
•
Check that the hose is long enough to reach the furthest point
Takes long time to recover if
in the pool.
on its side.
•
Check the direction of the return line water flow. If it is interfering
with the path of the cleaner, redirect to a different direction.
The left track wheel skips
teeth when rotated forward by
•
Wheel hub or right drive shaft gear worn/damaged.
hand (looking from the front).
•
Do not store hose in coiled position.
•
Lay hose straight and in sunlight.
The loops in the hoses won't
•
Clean swivel on turbine. Reposition leaf canister if installed. It
come out.
may be in wrong position or not floating.
•
Total length of hose too long for your pool configuration.
The cleaner turns in circles, it
•
Wheel hub and/or long drive shaft gear and/or steering slide
won't go straight at all.
assembly and/or left drive gear are worn or damaged.
•
The hose is too short.
•
The float may be in the wrong position on Leader Hose. Verify
The cleaner does not clean
that it is 50-60cm (20-24") from cleaner head.
the entire pool.
•
Clean swivel on turbine.
•
Check the direction of the return line water flow. If it is interfering
with the path of the cleaner, redirect to a different direction.
If cleaner is behaving errati-
•
Operate suction cleaner and solar heating on alternating
cally while installed on pool
schedules. Remove TracVac™ when not in use on these type of
with solar heating.
pools.
Use only hayward
genuine replacement parts
®
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