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Idiomas disponibles
Idiomas disponibles
Common Problem
Watch won't turn on
Please press and hold the power button for more than 3 seconds or the battery power may be too low, please charge it in time.
Bluetooth is not connected or unable to connect
1) Please try to restart the watch and reconnect.
2) Please try to restart the phone's Bluetooth and connect again.
3) Do not connect the mobile phone to other Bluetooth devices at the same time.
Inaccurate measurement of heart rate/blood pressure/blood oxygen
1) Generally, it is caused by poor contact between the sensor of the watch and the human body during measurement.
2) Please make sure that the sensor is in full contact with your wrist during measurement.
3) For people with darker skin and more hair on their arms, please turn on the enhanced measurement in App[Device]>
[Enhanced Measurement].
Sleep data is not accurate enough
1) Sleep monitoring is to simulate a person's natural falling asleep and waking time state, and it needs to be worn normally.
2) Wear it when you fall asleep too late or when you fall asleep, errors may occur.
3) Sleep data is not monitored during the day, and the default sleep monitoring is from 9:30 pm to 12:00 noon the next day.
For more frequently asked questions, please check App [My]> [FAQ].
Sleep Monitoring
Display the sleep monitoring
status of the day, and save the
data synchronously when
connecting to the APP。
4
Blood oxygen
When entering the blood oxygen
measurement interface, there will
be a vibration reminder when the
measurement is completed within
30~60 seconds. The
measurement is based on PPG
technology.
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