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Troubleshooting
Issue
I cannot access the
internet.
My wireless devices
cannot connect to the
Wi-Fi.
Possible Cause and Solution
·
Make sure the network cable is plugged
into the Ethernet port of the modem. If your
modem has multiple Ethernet ports, leave
the others unplugged.
·
Turn off your modem and wait for 5 minutes,
then turn it on and have a reset.
·
Directly connect a computer to the modem
via a network cable to check if the internet
is working. If not, contact your Internet
service provider.
·
Log in to the router's web management
page, and go to the Network Settings to
verify the internet IP address. If valid, set
your primary DNS to 8.8.8.8, and secondary
to 8.8.4.4. If invalid, make sure the hardware
connections are connected properly or
contact your Internet service provider.
·
Ensure the Wi-Fi name and password
do not contain special characters during
configuration.
·
Make sure the Wi-Fi you selected and the
password you entered are correct.
·
Verify if your device is blacklisted. If yes,
remove it from the blacklist to allow
connection.
·
Choose WPA2 encryption for your router to
enhance compatibility.
·
Restart both your router and device then try
again.
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