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Problem
It does not work
It does not work
continuously
It suddenly stopped
working
It is moving slowly
Troubleshooting
Possible cause
The battery is not charged.
Connections or cables are
disconnected.
The battery needs to be charged.
The battery is not fully charged.
Overload, cut-off
Fuse burnt
The brakes are not properly adjusted.
It has overloaded
Bad driving condition.
The tires / wheels are damaged.
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Solution
Charge the battery, check if the red
light is on.
Check that the battery is firmly seated
in the product
Charge the battery, check if the red
light is on.
Make sure the power cable is well
connected.
The battery may need to be replaced.
Overloading may result in product
failure. Turn off the product, wait 15
seconds, then turn it on again.
Prior to this, check the condition of all
cables and connectors.
Check the condition of the brakes and
try to loosen. If this does not work,
please contact the after-sales service.
Check that the user weighs less than
the previously recommended weight.
Check that there are no objects
obstructing the proper operation of the
product.
Make sure you are on flat, dry, and
constant ground.
Check the condition of the wheels of
the product.
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