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Troubleshooting
Problem
Possible cause
| Solution
Bluetooth headset does
not switch on.
Battery is very low.
Charge your Bluetooth
headset.
No connection to mobile
phone.
Bluetooth disabled.
Enable Bluetooth on your
mobile phone and turn
the headset on.
Mobile phone cannot find
headset
Headset may not be in
pairing mode. (Pairing
mode lasts for 3 min.)
Put your headset in pair-
ing mode as described.
Pairings may have been
reset or headset has been
previously paired with
other device.
Start the pairing process
as describe above.
Redialing does not work.
Your mobile phone may
not support this feature.
Voice dialing does not
work.
Your mobile phone may
not support this feature.
The headset is connected
to the Bluetooth stereo
enabled phone, but music
Phone may have option to
listen to music via speaker
or headset.
Check your phones user
guide on how to transfer
the music to the headset.
very low.
will play on phone only.
("AIV headset, A2DP
headset, Bluetooth Stereo
headset" etc.)
Audio quality when
Phone may not be A2DP
| Check your phones
streaming from phone is
| compatible and only sup- | compatibility.
port (mono) HSP/HFP.
Please visit www.philips.com/support for additional support.
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