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Consumer Help Indicator
Your washer is equipped with Consumer Help Indicator (CHI). CHI is our way to communicate a simple remedy
for some situations that you can perform without the need to call for service. The chart below describes the helpful
messages you may notice scrolling on your display when you return to start another load. These messages will
provide simple remedies you can quickly perform.
Spin light
If an out-of-balance condition is detected by the washer, the Spin light will blink during the
blinking
remaining portion of the cycle and will stay illuminated for a short time after cycle completion.
When this occurs, the washer is taking actions to correct the out-of-balance condition and
complete the cycle normally. In some cases, the washer may not be able to balance the load
and spin up to full speed. If you notice the load is more wet than normal at the end of the cycle,
redistribute the load evenly in the wash basket and run a Drain & Spin cycle. (See Extra Rinse
in the Using the washer - Options section for details.)
"H2O SUPPLY"
Check your house water supply. Did you forget to turn on one or both supply valves after
(Water not
installation or coming back from vacation? As soon as the message starts to scroll, the washer
entering washer)
will initiate a 4 minute lock-out period. The washer controls won't respond/change during this time.
After the 4 minutes, you can begin your cycle again. If you try to bypass the lock-out period by
unplugging the washer, the 4 minute timer will start over again.
"CAnCELEd"
"CAnCELEd" may scroll on the display if the machine was paused for longer than 24 hours or if
the machine has stopped itself before the cycle completed due to certain errors. As soon as the
message starts to scroll, the washer will initiate a 4 minute lock-out period. The washer controls
won't respond/change during this time. After the 4 minute period, you can begin your cycle again.
If you try to bypass the lock-out period by unplugging the washer, the 4 minute timer will start over
again. If the problem persists, call GE Appliances at 800.GE.CARES (800.432.2737) for service.
"door"
"door" will be shown on the display if you try to start a cycle when the door is not fully closed.
"door" will also be shown on display if 3 cycles have been started without opening the door.
The washer will not start another cycle until the door is opened. In either circumstance, try opening
and closing the door, and then starting a new cycle. If the problem persists, call GE Appliances
at 800.GE.CARES (800.432.2737) for service.
Appliance Communication
WiFi Connect (For customers in the United States only - GE Appliances and Profile
models only)
Your washer is GE Appliances WiFi Connect enabled.
It is highly recommended that you connect your washer to WiFi to
download the latest software, receive periodic updates and benefit
from many of the extended features available through the SmartHQ
App. Many of the AI features for your washer require connection to
the SmartHQ App.
Visit geappliances.com/connect and enter your model number to
show you the proper steps to connect your appliance.
Take special note of your washer's serial number and MAC ID address
on the front of this manual.
Please visit GEAppliances.com/connect to learn more about
connected appliance features, to learn what connected appliance
App's will work with your smartphone.
WiFi Connectivity: For assistance with the appliance or the
ConnectPlus network connectivity, please call GE Appliances at
800.220.6899.
Scan here to get started.
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WiFi Label Location
49-3000364 Rev 1
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