Should you experience difficulties in the use of this player please refer to the following chart or call 1-800-777-5331 for
Product Service and Support.
Symptom
The unit does not
respond (no power)
Unit is ON but there is
low or no volume
No Sound
Sound is distorted
Unit gets warm after
extended play at high
volume
TROUBLESHOOTING GUIDE
Possible Problem
The unit is disconnected from the
AC outlet.
The AC outlet has not power.
The volume control has been turned
all the way down.
Speaker with Chromecast built-in is
not in same Wi-Fi network of your
smartphone.
Speaker with Chromecast built-in is
not set up for casting audio.
You have not select casting to
speaker.
Bluetooth speaker is not linked with
the cell phone.
Speaker placement out of range.
Volume level is set too high.
Sound source is distorted.
This is normal.
Reconnect to the AC outlet.
Try the unit on another outlet.
Turn the Volume control to a higher output.
Use the same Wi-Fi network for speaker &
your smartphone.
Set up speaker by following the set up
steps in the manual.
Select speaker in your smartphone screen.
Go through "Bluetooth Operations"
process to link the speakers.
Relocate the speaker within Bluetooth
operating range
Decrease the volume.
If the external device original sound source
is of poor quality, distortion and noise are
easily noticed with high-power speakers.
Try a different audio source such as a
music CD .
If you are using an external sound source
like older generation of iPod, try reducing
the output volume on the device itself. Also
try turning bass boost OFF or change the
EQ setting.
Turn the unit off for a period of time or
lower volume.
E11
Solution