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Notes on lithium-ion batteries
Remove the battery before disposing of the
device!
• Do not dispose of the battery in household waste, in
a fire (risk of explosion) or in water. Damaged bat-
teries can harm the environment and your health if
toxic vapours or liquids escape.
• Defective or used batteries must be recycled in ac-
cordance with Directive 2006/66/EC.
15 Troubleshooting
The following table shows fault symptoms and describes remedial measures in the event of your product failing to
work properly. If you cannot localise and rectify the problem with this, please contact your service workshop.
Fault
The product cannot be started. The battery power is too weak.
Product runs unsteadily and vi-
brates heavily
Engine does not run
The discharge of grass clip-
pings is unclean
16 Warranty conditions – gomag
20V series
Revision date 11/07/2023
Dear customer,
our products are subject to strict quality checks. How-
ever, if a product does not function perfectly, we deeply
regret this and ask that you contact our customer ser-
vice at the address specified below. We will also be
glad to assist you by telephone via the service number.
The following information is intended to help you to pro-
cess and settle your claim without any problems.
For the assertion of warranty claims, the following
applies:
1. The warranty conditions govern our additional
manufacturer warranty services for purchasers (pri-
vate end consumers) of new products. The statutory
warranty claims are not affected by this warranty.
This is the responsibility of the dealer who you pur-
chased the product from.
Possible cause
The battery is not properly insert-
ed.
Quick-clamp lever loose
Blade fasteners are loose
Blade is unbalanced
Safety bar not pulled
Engine defective
Cutting height is too low
Blade is worn
Grass collection basket blocked
www.scheppach.com
• Hand in the device and the battery charger at a re-
cycling centre. The plastic and metal parts used can
be separated by type and thus recycled.
• Dispose of batteries when discharged. We recom-
mend covering the poles with an adhesive strip to
protect against a short circuit. Do not open the bat-
tery.
• Dispose of batteries according to local regulations.
Return batteries to a used battery collection point
where they can be recycled in an environmentally
friendly manner. Ask your local waste disposal com-
pany about this.
Remedy
Charge the battery.
Push the battery into the battery mount. The
battery clicks into place audibly.
Check quick-clamp lever
Check blade fasteners
Replace blade
Pull the safety bar
Contact authorised customer service
Adjusting the cutting height
Replace the blade
Empty the grass collection basket or remove
the blockage
2. The warranty service extends exclusively to de-
fects in a new product purchased by you that are
based on a material or manufacturing fault and is, at
our discretion, limited to the repair of such defects
free of charge or the replacement of the product (al-
so replacement with a successor model, if neces-
sary). Replaced products or parts shall become our
property. Please note that our products were not
designed for commercial, trade or professional use.
A warranty claim is therefore not valid if the product
has been used in commercial, trade or industrial op-
erations within the warranty period or has been sub-
jected to equivalent stress.
3. The following are excluded from our warranty
services:
– Damage to the product which was caused by
non-observance of the assembly instructions,
improper installation, non-observance of the op-
erating instructions (e.g. connection to an incor-
rect mains voltage or type of current) or the
maintenance and safety regulations or use of
the product in unsuitable environmental condi-
tions as well as by insufficient care and mainte-
nance.
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