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Frequently Asked Questions
1. Can I share with family and friends?
Yes! Sharing your Smart Pet Feeder allows others to feed your pet, adjust settings, and more.
2. Can I group multiple RCA Smart devices together?
Yes! Groups let you control multiple smart pet feeder at once. You can feed all your pets
at the same time.
3. How Many Devices Can I Control?
As many as you want! The RCA Smart Home app can control an unlimited amount of
devices in an unlimited amount of locations. Please note that your router may have a
limit of how many devices it can be connected to at once.
4. The Smart Pet Feeder appears offline or unreachable, what should I do?
Check the power supply for the Smart Pet Feeder is switched on. The Smart Pet Feeder
requires an "always-on" power supply to operate properly.
Make sure your Wi-Fi router is online and in range and that you have entered your
network password correctly during setup.
5. I can't connect to my Wi-Fi network, what should I do?
Make sure you entered the correct password during Wi-Fi setup. Check whether there
are any internet connection problems. If the Wi-Fi signal is too weak, reset your Wi-Fi
router and try again.
6. How to reset the device and Wi-Fi Network
Switch the Smart Pet Feeder's power off and on again to reset the device. Press and hold
the Manual Feeding/WiFi Reset button on the device for 10 seconds to reset the WiFi
network. The Smart Pet Feeder will flash blue quickly to be ready for connecting with the
RCA Smart Home app.
7.
The Smart Pet Feeder still cannot be found after resetting, what should I do?
Check whether the Smart Pet Feeder is connected to another device, remove it from
another connected device.
8. How to remove the device
The Smart Pet Feeder can only use the App control on one device. If you want to use the
App control on another device, you should remove the device by following these steps: 1.
On the Home screen, tap the device you want to remove, and tap
Disconnect and wipe data. 2. Tap Me >
>Clear Cashe.
EN 11
>Remove device >
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