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Symptoms
• The password for the Wi-Fi network was entered incorrectly.
• Mobile data for your smartphone is turned on.
• The wireless network name (SSID) is set incorrectly.
Trouble connecting
appliance and
smartphone to Wi-Fi
• The router frequency is not 2.4 GHz.
network
• The distance between the appliance and the router is too far.
Possible Causes / Solutions
- Delete your home Wi-Fi network and begin the registration process again.
- Turn off the Mobile data on your smartphone before registering the appliance.
- The wireless network name (SSID) should be a combination of English letters
and numbers. (Do not use special characters.)
- Only a 2.4 GHz router frequency is supported. Set the wireless router to 2.4
GHz and connect the appliance to the wireless router. To check the router
frequency, check with your Internet service provider or the router manufacturer.
- If the appliance is too far from the router, the signal may be weak and the
connection may not be configured correctly. Move the router closer to the
appliance or purchase and install a Wi-Fi repeater.
TROUBLESHOOTING
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