Problem
Possible cause
The mopping nozzle
lid is not closed
properly. The sound
of the appliance
decreases and the
appliance no longer
applies water to the
floor because the
mopping brushes do
not rotate and the
appliance does not
mop up anything.
The inside of the
mopping nozzle is
too dirty.
The mopping brushes
are not present.
The mopping brushes
are worn.
The sound of
The active protection
the appliance
system may have
changed while
been activated for
cleaning.
three reasons: (1) the
appliance picked up
a foreign object, (2)
the mopping brushes
are too wet or (3)
you have moved
the appliance over a
carpet. The mopping
brushes automatically
stopped rotating
because they
encountered too
heavy resistance. The
appliance continues
to make a sound,
but it does not work
properly.
Solution
Make sure the mopping brushes and the mopping brush
cover are assembled correctly. Close the mopping nozzle
lid properly. Make sure you press the lid until it locks with
a click (see chapter 'Cleaning and maintenance', section
'Reassembling the mopping nozzle').
Clean the mopping nozzle (see chapter 'Cleaning and
maintenance', section 'Cleaning the mopping nozzle').
Place the mopping brushes in the mopping nozzle
(see chapter 'Cleaning and maintenance', section
'Reassembling the mopping nozzle').
Replace the mopping brushes (see chapter 'Replacing the
mopping brushes').
Release the power-on button to switch off the appliance.
Put the appliance upright in parking position ('click') and
pull the plug out of the wall socket. Open the mopping
nozzle lid, remove the mopping brush cover and remove
the object. Reinsert the mopping brush cover, close the
mopping nozzle lid, put the plug in the wall socket and
switch on the appliance again (see chapter 'Using your
AquaTrio', section 'Active protection system is activated').
If you find no object, the active protection system may
have been activated because the mopping brushes are
too wet (see next cause and solution) or because you
moved the appliance over a carpet. Pull the plug out
of the wall socket, open and close the mopping nozzle
lid, put the plug in the wall socket again, switch on the
appliance and start cleaning again.
If the above solutions did not help and the appliance still
does not work, switch on the appliance for at least 10
seconds. Then open and close the mopping nozzle lid,
switch on the appliance and start cleaning again.
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