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Troubleshooting Guide
Unit doesn't turn on:
•
Make sure the unit is plugged in.
•
Insert and rotate cup clockwise in the base until it clicks into place. Display should turn on.
Unit doesn't turn off:
•
Remove cup from base by rotating cup counter-clockwise and lifting out. Display should turn off. Unplug the power cord
from the outlet.
Lid/blade assembly hard to assemble:
•
Set the cup on a level surface. Place the lid or blade assembly on the top of the cup and align the threads so that the
lid/blades sit flat on the cup. Twist clockwise so that the lid/blades evenly align to the cup until you have a tight seal.
Food is not evenly chopped:
•
For best results when chopping, make sure all ingredients are as dry as possible. Cut pieces down to even sizes, and
reduce the amount of food in the cup. Use the Auto-iQ
Doesn't mix well, food gets stuck:
•
Using the Auto-iQ programs is the easiest way to achieve great results. The pulses and pauses allow the food to settle
toward the blade. If food is routinely getting stuck, adding some liquid will usually help.
•
When packing the cups, start with fresh items, then add liquids, powders/dry ingredients, and finally frozen items or
ice.
Unit moves on the counter while blending:
•
Make sure the surface as well as the feet of the unit are clean and dry.
Unit is difficult to remove from the counter for storage:
•
To release the motor base from the counter or tabletop, place your hands underneath both sides of the motor base and
gently pull the unit up and toward you.
Display shows "--":
•
Unplug unit and wait 30 minutes before running any program.
Replacement Parts
ORDERING REPLACEMENT PARTS
To order additional parts and attachments, please visit our website: www.ninjakitchen.com
or feel free to contact customer service: 1-877-646-5288.
CHOP button for best results.
™
www.ninjakitchen.com
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