Troubleshooting - Infosec E4 Serie Manual De Usuario

4. Troubleshooting

If the UPS system does not operate correctly, please use the table below to help solve the
problem.
Symptom
No indication or alarm even
though the main is normal.
The icons
on the LCD display and alarm
sounds every second.
Fault code is shown as 27 and
the icon
LCD display and the alarm
sounds continuously.
Fault code is shown as 28 and
the icon
LCD display and the alarm
sounds continuously.
The icons
flashing on the LCD display and
the alarm sounds twice every
second.
Fault code is shown as 43 and
the icon
LCD display and the alarm
sounds continuously.
Fault code is shown as 14 and
the icon
LCD display and the alarm
sounds continuously.
Fault code is shown as 1, 2, 3, 4,
11, 12, 13, 41 and 45 on the LCD
display and the alarm sounds
continuously.
INFOSEC UPS SYSTEM – 15, Rue du Moulin – 44880 Sautron – France – www.infosec-ups.com
39
Hot Line Tel : +33 (0)2 40 76 15 82 – fax : +33(0)2 40 94 29 51 – hotline@infosec.fr – 03 17 AA XX 209 09
and flashing
lights up on the
lights up on the
and
lights up on the
lights up on the
Possible cause
The AC input power is not
properly connected.
The AC input is connected
to the UPS output.
The external or internal
battery is incorrectly
connected.
Battery voltage is too high
or the charger is faulty.
Battery voltage is too low
or the charger is faulty.
The UPS is overloaded.
The UPS is overloaded.
Devices connected to the
UPS are fed directly by the
electrical network via the
Bypass.
After repetitive overloads,
the UPS is locked in the
Bypass mode. Connected
devices are fed directly by
the mains.
The UPS shuts down
automatically because of
the overload at the UPS
output.
The UPS shut down
automatically because a
short circuit occurs on the
UPS output.
A UPS internal fault has
occurred. There are two
possible results:
1. The load is still
supplied, but directly from
the AC power through the
Remedy
Check that the input power
cord is firmly connected to
the mains.
Plug the AC input power
cord into the AC input
socket correctly.
Check that all batteries are
connected properly.
Contact your dealer.
Contact your dealer.
Remove excess loads
from UPS output.
Remove excess loads
from the UPS output.
Remove excess loads
from the UPS output first,
then shut down the UPS
and restart it.
Remove excess loads
from the UPS output and
restart it.
Check the output wiring
and if the connected
devices are in short circuit
status.
Contact your dealer