10
Troubleshooting
Problem
1. Water will not stay
in bowl.
2. Odor emits from
toilet when flush
ball is open.
3. Odor emits from
toilet when flush
ball is closed.
4. Flush ball will not
close completely.
5. Water flow into
toilet will not stop.
6. Water does not
enter toilet bowl
properly.
Possible Cause
a. Ball seal is not properly
positioned.
b. Flush ball or seal is dirty.
c. Worn or damaged flush
ball seal.
a. Plugged holding tank
vent.
b. Odor from holding tank
contents.
a. No water in bowl.
b. Damaged flush ball seal.
c. Damaged floor flange
seal.
a. Too much friction
between flush ball
and seal.
a. Worn or defective water
valve.
a. Insufficient water flow
rate at toilet inlet.
b. Screen at water valve
inlet is clogged.
c. Water valve is worn or
damaged.
d. Plugged rim wash holes
or rim jet (300 series only)
in toilet.
Service Instruction
a. Press pedal to hold flush
ball open, then lightly press
down around edge of ball
seal with finger to conform
to flush ball.
b. Clean flush ball and seal.
c. Replace seal.
a. Clear obstruction from
vent.
b. Add deodorant to holding
tank.
a. Add water to bowl.
b. Replace seal.
c. Replace floor seal.
a. Clean and lubricate flush
ball and seal with silicone
spray or furniture polish.
a. Replace water valve.
a. Make sure flow rate at toilet
inlet is 3.0-5.0 gpm / 11.4-
18.9 lpm (recommended
rate).
b. Clean screen.
c. Replace water valve.
d. Clean rim wash holes.