Contacting Customer Service
The Sonnet Web site located at www.sonnettech.com has the most current support
information and technical updates. Before contacting Customer Service, please check our
Web site for the latest updates and online support files, and check this Quick Start Guide
for helpful information.
Email support requests generally receive the fastest responses, and are usually processed
within a 24-hour period during normal business hours, excluding holidays. When you
contact Customer Service, have the following information available so the customer
service staff can better assist you:
• Product name
• Date and place of purchase
• Computer model
• OS version
• A System Report (macOS) or a Microsoft System Information MSINFO32 (Windows)
report (Windows), along with a description of the issue(s) you are encountering with
your device
If further assistance is needed, please contact us at:
USA Customers
Please contact Sonnet Customer Service at:
E-mail: support@sonnettech.com
Tel: 1-949-472-2772
(Monday–Friday, 8 a.m.–4 p.m. Pacific Time)
For Customers Outside the USA
For support on this product, contact your reseller or local distributor.
Visit Our Web Site
For the most current product information and online support files, visit the Sonnet
web site at www.sonnettech.com. Remember to register your product online at https://
registration.sonnettech.com to be informed of future upgrades and product releases.
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