Frequently Asked Questions - Soft Heat WrapAround Instrucciones De Operación

FREQUENTLY ASKED QUESTIONS

Q: I was enjoying the soothing comfort of my WrapAround™ Electric Spa
Wrap, and now it doesn't seem to be warm and the controller is flashing.
A: The WrapAround™ Electric Spa Wrap has a built in 2 hour Auto Shut-off
safety feature.
After 2 hours of relief and relaxation, the wrap will automatically shut off.
To restart, just select the desired heat setting and press the power button
on the controller.
Q: How quickly will my WrapAround™ Electric Spa Wrap get
warm and cozy?
A: Your WrapAround™ Electric Spa Wrap is specially designed for the fastest
heat-up allowed by the nationally recognized independent test laboratory
that the electronics industry relies upon for safety testing. You will feel the
WrapAround™ Electric Spa Wrap begin to heat up immediately, and continue
to get warmer until it reaches the maximum temperature limit.
Q: Can I lie on or lean against my WrapAround™ Electric Spa Wrap?
A: Your WrapAround™ Electric Spa Wrap is different from a regular heating pad.
It is designed to wrap you in soothing comfort and help to relieve your aches
and pains. However, you should take care not to allow the product to be
bunched up or the cord to become entangled in a rocking chair, recliner
chair or any other furniture.
Q: Is my WrapAround™ Electric Spa Wrap machine washable?
A: Yes, disconnect the power cord by holding the connector in one hand and pull
firmly with the other hand. Do not pull by the cord. DO NOT DRY CLEAN,
DO NOT USE BLEACH, DO NOT USE A WRINGER. Wash by hand with a mild
detergent or as follows in an automatic washer using slow agitation and
normal spin speed: Fill washer with warm water. Add minimum amount
of all-purpose detergent, agitate to dissolve, measure wrap before washing.
Add wrap and soak five minutes. Agitate two minutes. Spin. Fill for cool rinse,
agitate one minute then spin. Dry in automatic dryer on high heat for five
minutes only, or line dry. Remove damp wrap from dryer, shape to
original size, and drape to finish drying.
DO NOT iron your Electric Spa Wrap.
Relieve. Relax. Restore.
Q: I disconnected the heat wrap from the controller, but left the power cord
plugged into the electrical outlet. When I re-connected the heat wrap to
the controller, the heat wrap would not heat up and the light was blinking,
why?
A: For the product to function properly, once the heat wrap has been disconnected
from the controller, but the power cord remains connected to the electrical
outlet, you must remove the plug from the electrical outlet before you re-
connect the heat wrap to the controller, and then plug the power cord back
into the electrical outlet in order to resume use. Alternately, you can press
the power button OFF before disconnecting the heat wrap from the controller.
Once you re-connect the heat wrap to the controller, to resume use simply
press the power button to enjoy the warm soothing heat therapy from the
WrapAround™ Electric Spa Wrap.
WARRANTY
This heating pad is warranted against defective material or workmanship from the
date of purchase. This is a 2 year limited warranty.
Any defective part will be repaired or replaced at no charge as long as it has
not been repaired or tampered with and was used according to these printed
instructions. Any charges incurred to ship the product back for replacement are
the sole responsibility of the consumer. This warranty gives you specific legal
rights as well as other rights, which vary from state to state.
CONTACT US
If you experience unsatisfactory operation or have any questions or comments,
call the Kaz Consumer Relations Department at 800-477-0457 or write to:
In US:
Kaz USA, Inc.
Consumer Relations Dept.
250 Turnpike Road
Southborough, MA 01772 USA
You can also email Kaz at consumerrelations@kaz.com.
Please be sure to include the model number of the unit, as well as a detailed
description of how the pad is operating.
Do not return product to store.
Relieve. Relax. Restore.
In Canada:
Kaz Canada, Inc.
Consumer Relations Dept.
510 Bronte Street South
Milton, ON L9T 2X6 Canada