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is intended. It excludes any damage caused by unreasonable use,
improper installation, negligence, tampering, or abuse of the filter.
The filter motor is factory sealed, tampering will void guarantee.
For guarantee service contact your local pet dealer or write to the
representative in your country. This guarantee does not affect your
statutory rights.
Service
If you have any problem or question about the operation of this
product, please let us try to help you before you return the product
to your dealer. Most problems can be handled promptly with a
phone call. When you call (e-mail or write), please have all relevant
information such as model number and/or part numbers available,
as well as the nature of the problem. Call our Customer Service
Department:
Canada Only:
Toll Free Number 1-800-55HAGEN (1-800-554-2436)
Between 9:00 am and 4:30 pm (Eastern Time)
U.S.A. Only:
Toll Free Number 1-800-724-2436
Between 9:00 am and 4:00 pm (Eastern Time)
U.K. Only:
Helpline Number 01977 556622
Between 9:00 am and 5:00 pm
For Authorized Warranty Repair Service:
Return filter with dated receipt and reason for return to:
Canada:
Hagen Industries Ltd, 3235 Guenette, Montreal, QC H4S 1N2
Rolf C. Hagen Inc., 8770-24th Street, Edmonton AB T6P 1X8
U.S.A.:
Rolf C. Hagen (U.S.A.) Corp. 305 Forbes Blvd,
Mansfield, MA. 02048
U.K.:
Rolf C. Hagen (UK) Ltd. California
Dr. Whitwood Industrial Estate Castleford,
West Yorkshire WF10 5QH
For general information on our whole product range,
explore our websites at:
www.exo-terra.com or www.hagen.com.
Distributed by:
Canada: Rolf C. Hagen Inc., Montreal, QC H9X 0A2
U.S.A.: Rolf C. Hagen (U.S.A.) Corp., Mansfield, MA. 02048
U.K.: Rolf C. Hagen (UK) Ltd., Castleford, West Yorkshire WF10 5QH
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