Problem
Possible cause
The product
The power is off.
does not start
No electrical contact between
the product and battery pack.
The battery pack is not charged. Charge the battery pack. See the operator's manual for the bat-
The battery pack or product are
too hot.
The battery pack or product are
too cold.
Motor controller is too hot.
Error codes
The error codes help you do troubleshooting on the
battery pack and/or the battery charger while it charges.
LED screen
LED 1 is red and LED 4 is
green, battery pack does not
charge or operate correctly in
product
LED 1 is red
LED 4 is green
LED 1 is red and LED 2 is
green, battery pack does not
charge or operate correctly in
product
RED LED comes on, LED 2
is green and flashes during
charging or when the battery
pack is in the battery charger
12
TROUBLESHOOTING
Possible solution
Start the power. See
Install the battery pack correctly. See
on page 8 .
tery pack.
Let the battery pack and product cool down before you start the
product.
Let the battery pack and product become warm before you start
the product.
Let the battery pack and product cool down for a minimum of 1
hour before you start the product.
Possible faults
Possible steps
Internal fuse is
Speak to an approved service center.
blown
Irregular cell volt-
Speak to an approved service center.
age
Battery pack is
Remove the battery pack from the battery charger and install in
overcharged
the product. Operate the product. Battery charger may be de-
fective. Speak to an approved service center.
Battery pack failure Remove battery pack from the product. Do not charge. Battery
pack is damaged and must be replaced. Speak to an approved
service center.
Internal battery
Move the battery charger and battery pack to a location where
tempature is too
the internal temperature of the battery pack can be between
low or too high for
5°C (41°F) and 45°C (113°F).
charging
To start the motor on page 8 .
To install the battery pack
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