Troubleshooting - Alcatel One touch Pixi 3 Manual De Usuario

12 Troubleshooting

Before contacting the service center, you are advised to
follow the instructions below:
• You are advised to fully charge the battery for optimal operation.
• Avoid storing large amounts of data in your tablet as this may
affect its performance.
• Use Factory data reset and the upgrade tool to perform tablet
formatting or software upgrading. All user tablet data: contacts,
photos, files, and downloaded apps will be lost permanently. You
are strongly advised to fully back up the tablet data and profile via
Android Manager before doing formatting and upgrading.
My tablet cannot be switched on or is frozen
• When the tablet cannot be switched on, charge for at least 20
minutes to ensure the minimum battery power needed, and then
try to switch on again.
• When the tablet falls into a loop during power on-off animation
and the user interface cannot be accessed, press and hold the
Volume down key to enter Safe Mode. This eliminates any
abnormal OS booting issues caused by 3rd party APKs.
My tablet has not responded for several minutes
• Restart your tablet by pressing and holding the Power key.
My tablet turns off by itself
• Check that your screen is locked when you are not using your
tablet, and make sure the Power key is not mis-contacted due to
unlocked screen.
• Check the battery charge level.
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