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23 Get Help
User Guide
From Phone Info, touch User Guide to access
the user guide for your phone. You can also
find the user guide at
www.kyocera-wireless.com/support.
Customer Support
Your service provider's customer support
department may be accessible directly from
your phone when you dial a number, such as
*611 (check with your service provider). They
can answer questions about your phone, phone
bill, call coverage area, and specific features
available to you, such as call forwarding or
voicemail. For questions about the phone
features, refer to the materials provided with
your phone, or visit
www.kyocera-wireless.com.
For additional questions, you may contact the
Kyocera Communications Inc. Customer Care
Center in any of the following ways:
• Web site: www.kyocera-wireless.com.
• Email: phone-help@kyocera-wireless.com.
• Phone (U. S. and Canada): 1-800-349-4478
or 1-858-882-2000 (press 2 for Product
Information).
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Before requesting support, please try to
reproduce and isolate the problem. When you
contact the Customer Care Center, be ready to
provide the following information:
• The name of your service provider.
• The actual error message or problem you
are experiencing.
• The steps you took to reproduce the
problem.
• The phone's mobile equipment identifier
(MEID).
Note: From Phone Info, touch Phone Info.
Scroll down to MEID (dec). The 18-digit
number is the MEID number. If your phone
uses an electronic service number (ESN), ESN
replaces MEID.
Qualified Service
If the problem with your phone persists, return
the phone with all accessories and packaging to
the dealer for qualified service.
Phone Accessories
To shop for phone accessories, visit
kyocera.superiorcommunications.com.
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