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Troubleshooter
Because of incorrect operation or other problems, you may not get the estimated hearing
result. If problems occur, please refer to the following solutions.
Abnormalities
No voice
Too much noise
Weak voice
Sensitive is low.
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Cleaning
•
Use a soft wet cloth to clean the apparatus.
•
Remove the gel after each use.
•
DO NOT use a brush, fingernail or anything that might scratch the apparatus.
10 Disposal of the device
At the end of the product lifecycle, you should not throw this product into the
normal household garbage but bring the product to a collection point for the
recycling of electrical and electronic equipments. The symbol on the product,
user guide and/or box indicate this.
Some of the product materials can be re-used if you bring them to a recycling
point. By re-using some parts or raw materials from used products you make an
important contribution to the protection of the environment. Please contact your local
authorities in case you need more information on the collection points in your area.
Reason
Forget to turn on the probe
The volume is too low.
Battery low
Volume is too low.
Gel on the probe is too much
Battery low
The volume is low
Forget to plaster the GEL.
Low battery.
The probe is not correctly
placed.
Forget to plaster the GEL.
TOPCOM Sweetheart
Solutions
Open the volume button on
the probe
Increase the volume.
Change the Battery.
Increase the volume.
Clean the probe and reduce
the GEL.
Change battery.
Increase the volume.
Plaster the GEL on the
probe.
Change the Battery.
Moving the probe to a
correct position.
Plaster the GEL.
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