Warranty Conditions; Warranty Will Be Valid If; Warranty Will Not Be Valid If; Excluded From The Warranty - BOREAL ECO200 Instrucciones De Instalación, Uso Y Mantenimiento

12. WARRANTY CONDITIONS

Boreal certifies that this equipment comply with all manufacturing requirements and regulations and it is committed to repair or replace broken or
damaged pieces of the sheet structure if it is informed before a period of time of 2 years. The paint, as well as mobile parts such as the grille, baffle
plate, or the glass protector for logs as well as the electrical system (turbine, thermostat, resistor, in those models who have it) have 2 years warranty if the
installation and use norms recommended by the manufacturer in this manual have been fulfilled.
This warranty certificate issued by Boreal extends to the reparation and replacement of the equipment or any defective piece under the following
conditions:
12.1

WARRANTY WILL BE VALID IF

The warranty will only be valid if:
1. The equipment has been installed by qualified personnel with accreditation according to the norms and respecting the installation norms of this
manual and the current regulations in each region or country.
2. The equipment must be tested for a sufficient time before additional operations of coating, paint, connections, etc. The warranty will not respond
to the charges derived from uninstalling or installing again as well as the value of objects located in the installation room.
3. The warranty certificate must be completed and signed, and it must include the authorized seller name and the name of the purchaser.
4. The defect appears within a period of time not more than the one stipulated since purchase invoice of the client. The date will be confirmed by
the invoice and it should be completed properly, including the authorized seller name, the name of the purchaser, the description of the model
and the purchase price. This document must be preserved in good conditions and the Technical Assistance Service may require it. After this time
or if the following conditions have not been accomplished, the warranty shall terminate.
THE WARRANTY COMPLIES WITH THE EUROPEAN DIRECTIVE Nº 1999/44.
12.2

WARRANTY WILL NOT BE VALID IF

1. Do not comply with the previous conditions.
2. Expiration date of the warranty since the date of purchase of the model.
3. Lack of fiscal documentation, alteration or ineligibility of the invoice as well as the lack of warranty number of the model.
4. Mistakes of the installation or the installation itself do not comply with the current norms and included in this manual.
5. Do not comply with the servicing of the model such as described in the manual.
6. Improper modifications or damages to the equipment due to the change of non-original components or actions performed by persons not
authorized by Boreal.
7. Presence of electrical and/or hydraulic installations which do not comply with the regulations.
8. Damages caused by normal corrosion or deposition phenomena typical of heating systems. Likewise for water boilers.
9. Damages caused by the improper use of the product, modifications or improper handling and, in particular, load of firewood over the one
specified or unauthorized use of fuels, as prescribed in this manual.
10. Damages resulting from atmospheric, chemical and electrochemical agents as well as the inefficiency or lack of flue pipe and other causes not
deriving from the manufacture of the equipment.
11. All transport damages (it is recommended to check carefully the product when you receive it) should be reported immediately to the distributor
and will be reflected in the transport document and on the copy of the carrier.
12.3

EXCLUDED FROM THE WARRANTY

1. Construction works. The warranty will not respond to the charges derived from uninstalling or installing again as well as the value of objects
located in the installation room.
2. The warranty will never cover the breaking of the glass. This type of glass is certified to withstand a thermal shock up to 750ºC and this
temperature is not achieved inside the equipment. For this reason, the break of the glass would only be due to an improper handling, reason not
covered by the warranty.
3. The joints, sheet or cast-iron grates or any other cast-iron piece that have suffered a deformation and/or break derived from an improper use or
fuel or an overload of fuel.
4. Chrome or golden pieces and majolica and/or stone. Chromatic variations and differences in the quartering, graining or spots of the pieces do
not change the quality of the product and this is not a reason for complaint because these are natural features of these materials. Likewise, the
variations from the pictures that appear in the catalogue.
5. Interventions derived from electricity and external components where customers can intervene directly during the use are also excluded from the
warranty.
6. Maintenance and servicing tasks of the fireplace and the installation.
7. Replacement of parts does not extend the warranty of the equipment. The replaced part will have 6 months warranty since it is installed.
12.4

EXCLUSION OF LIABILITY

Boreal under no circumstances will accept any compensation for direct or indirect damages caused by the product or derived from it.
12.5

INDICATIONS IN CASE OF ABNORMAL FUNCTIONING OF THE MODEL

In case of malfunction of the equipment, the consumer will follow the next indications:
- Check the troubleshooting guide of this manual.
- Check if the problem is covered by the warranty.
-
Contact your distributor where you bought the model and carry the purchase invoice and the information about where the product is installed.
- In the event that the model is covered under warranty, as provided by the DL n24 of 02/02/2002, you should contact the distributor where you
bought the product. The distributor will contact Boreal and they will provide the distributor with the information about the solution.
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