TROUBLESHOOTING
First try the solutions suggested here to possibly avoid a service call.
If you experience
Vibration or Off-Balance
Check the following for
proper installation or
see "Using Your
Washer" section.
Noises
Clicking or metallic
noises
Gurgling or humming
Humming
Water Leaks
Check the following for
proper installation:
09-Feb-2018 07:28:55 EST | RELEASED
Possible Causes
Feet may not be in contact
with the floor and locked.
Washer may not be level.
Load could be unbalanced.
Objects caught in washer
drain system.
Washer may be draining
water.
Detection light is on.
Washer not level.
Fill hoses not attached
tightly.
Fill hose washers
Drain hose connection
Check household plumbing
for leaks or clogged sink or
drain
Washer not loaded properly.
In some European factories the letter "W" of the part code mentioned herein will be automatically
Front and rear feet must be in firm contact with floor, and washer must be
level to operate properly. Jam nuts must be tight against the bottom of the
cabinet.
Check floor for flexing or sagging. If flooring is uneven, a 3/4"
(19 mm) piece of plywood under your washer will reduce sound.
See "Level the Washer" in Installation Instructions.
Load dry items in loose heaps evenly around basket wall.
Adding wet items to washer or adding more water to basket could unbalance
washer.
Do not overload. Load smaller loads.
Do not pack the washer. Avoid washing single items.
See "Cycle Guide" and "Using Your Washer" in this Use and Care Guide.
Empty pockets before washing. Loose items such as coins could fall between
basket and tub or may block pump.
It may be necessary to call for service to remove items.
It is normal to hear metal items on clothing such as metal snaps, buckles, or
zippers touch against the stainless steel basket.
It is normal to hear the pump making a continuous humming sound with
periodic gurgling or surging as final amounts of water are removed during the
spin/drain cycles.
It is possible that the humming is caused by the detection spinning after the
washer has been started. This is normal.
Water may splash off basket if washer is not level.
Check that load is not unbalanced or overloaded.
Tighten fill-hose connection.
Are all four fill hose flat washers properly seated?
Pull drain hose from washer cabinet and properly secure it to drain pipe or
laundry tub.
Do not place tape over drain opening.
Water can backup out of a clogged sink or drainpipe. Check all household
plumbing for leaks (laundry tubs, drain pipe, water pipes, and faucets.)
Improper loading can cause basket to be out of alignment and cause water to
splash off tub. See "Getting Started" for loading instructions.
replaced by the number "4000" (e.g. "W12345678" becomes "400012345678")
Solution
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