Claims Procedure - SportDOG DSL-400-19 Manual De Funcionamiento

CLAIMS PROCEDURE:

Any claim made under this Warranty should be made directly to Radio Systems
Australia Pty Ltd. Customer Care Centre at:
To file a claim, a proof of purchase must be provided. Without a proof of purchase,
Radio Systems will not repair or replace faulty components. Radio Systems
requests the Consumer to contact the Radio Systems Customer Care Centre to
obtain a Warranty Return number, prior to sending the Product. Failure to do so
may delay in the repair or replacement of the Product.
If the Product is deemed to be faulty within 30 days from date of original purchase,
Radio Systems will organise for a replacement to be sent in advance of returning
the faulty Product. A Post Bag will be included with the replacement Product
for the return of the faulty Product. The Product must be returned within 7 days
of receiving the replacement. If the Product is deemed to be faulty after 30 days
from the date of original purchase, the consumer will be required to return the
Product to Radio Systems at the Consumer's own expense. Radio Systems will test
and replace the faulty unit or its components and return to the Consumer free
of charge, provided the Product is within its said warranty period. This warranty
is in addition to other rights and remedies available to you under the law. Radio
Systems goods come with guarantees that cannot be excluded under the Australia
Consumer Law. You are entitled to a replacement or refund for a major failure
and for compensation for any other reasonably foreseeable loss or damage. You
are also entitled to have the goods repaired or replaced if the goods fail to be of
acceptable quality and the failure does not amount to a major failure.
Should you have any queries or require any further information, please contact our
Customer Care Centre on 1800 786 608 (Australia) or 0800 543 054 (New Zealand).
This product is protected by the following patents:
U.S. Patent Numbers: 6,917,295; 7,034,693
Radio Systems Australia Pty Ltd.
PO Box 765, Mudgeeraba QLD 4213
Australia Residents: 1800 786 608
New Zealand Residents: 0800 543 054
Email: info@petsafeaustralia.com.au
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