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Troubleshooting
The Problem:
Why It Is Happening:
Red LED blinks
Incorrect code or fingerprint
three times
has been entered
Programming error
Red LED slowly blinks for
An incorrect code or
two minutes
fingerprint has been entered
five times
Red LED blinks once every
Battery power is low
ten seconds
Cannot open the lid after
Batteries have reached
entering the code
end of life
After code entry, lid does
Incorrect code entry
not open, backlights stay
on, then turn off, red LED
blinks three times
Lid does not open when
Gas strut has stopped
using override key
working
Red LED blinks five times
System error: power failure
The Solution:
Verify the code and re-enter
or reprogram
Wait for two minutes or use
the override key to access
the safe
Replace with four AA
alkaline batteries (do not
use rechargeable batteries
or any other type of
non-alkaline battery)
Replace with four AA
alkaline batteries (do not
use rechargeable batteries
or any other type of
non-alkaline battery)
Re-enter the code with
distinct key presses
Use a magnet to open the
lid. Turn unit upside down for
lid to open.
Replace with four AA
alkaline batteries (do not
use rechargeable batteries
or any other type of
non-alkaline battery)
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Customer Service
Customer Service
www.sentrysafe.com
Phone Number: 1-800-828-1438
Fax: 1-585-381-2940
882 Linden Avenue / Dept. 200 / Rochester, New York / 14625-2784 USA
How to obtain a replacement key
Please go to our website www.sentrysafe.com to find the necessary replacement
1
form. If you are unable to use a computer, then please call the number above or fax us
for a copy of the replacement form.
Find your safe's Serial Number and model number. The Serial Number and model
2
number are printed on the small label on the back of the safe by hinge and in the
owner's manual.
Please fill out the form in its entirety.
3
Send the following to SentrySafe: check or money order and replacement form. For
4
current pricing, please go to www.sentrysafe.com/customercare. If you are unable
to use a computer, then please call the number above or fax us.
Mail to: SentrySafe, 882 Linden Avenue, Dept. 200, Rochester, NY 14625-2784, USA
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-OR- fax statement (notary seal must be legible) to 1-585-381-2940.
Paying by credit card:
Payment may also be made using your credit card, by phone only.
Call 1-800-828-1438 to make a credit card payment. Do not fax credit card information.
NOTE:
Prices subject to change without prior notification.
NOTE:
Key orders may be placed on a Saturday or Sunday. However, those orders will not
be processed until the following business day. Our Customer Service center is open
Monday through Friday, 8:00 a.m. until 6:00 p.m. E.S.T.
(Customer Service hours subject to change.)
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