Troubleshooting - Apex iCH Prime Manual De Instrucciones

iCH Prime/English

6. Troubleshooting

The table below lists troubleshooting solutions for the problems that may happen. If the problem
persists, contact your equipment provider's service agent.
P r o b l e m
No display
Display code incorrect
Illuminator under LCD is
not on
Buttons do not work
Air delivered is slow
Data can not be copied to
the SD card
Integrated humidifier
power on indicator not lit
up
Heater on indicator not lit
at all
There is no air flow
through the mask
Condensation in mask or
flexible tube
P o s s i b l e C a u s e s
1. The power cord is not connected
to the power socket.
2. LCD failure or controlled PCB
failure.
LCD failure or controlled PCB failure. Contact your equipment provider for
LED failure
Button failure
1. During ramp time.
2. Filter is too dirty.
3. Flow generator failure.
1. SD card is full.
2. SD card is not inserted correctly.
3. Data on the SD card is corrupted.
1. Power cord not plugged into a
working AC outlet.
2. Power switch is not turned on
3. PCB or indicator worn out
4. Fuse blown
1. Heater plate over heating
2. PCB indicator worn out
3. Large air leak is detected (e.g.
removing the mask will stop the
machine from operating.)
1. Device is not turned on or
working correctly
2. Flexible tubing is not connected
right.
3. Flexible tube is blocked.
1. The heater plate setting is too
high.
2. The operating environment or
position of heated humidifier is
not correct. The temperature
close to mask or flexible tube is
low.
S o l u t i o n s
1. Ensure the power cord is
connected.
2. Contact your equipment provider
for repair.
repair.
Contact your equipment provider for
repair.
Contact your equipment provider for
repair.
1. Check the ramp time setting
2. Change or clean the filter
regularly.
3. Contact your equipment provider
for repair.
1. Ensure the SD card has enough
capacity.
2. Ensure the SD card is inserted
into the slot.
3. Format the card.
1. Plug in the power cord to a
working AC outlet.
2. See Set up procedure and turn
the power on.
3. Contact your local agent or EU
representative for service.
4. Contact your local agent or EU
representative for service.
1. Contact your local agent or EU
representative for service.
2. Contact your local agent or EU
representative for service.
3. Check mask fit
1. Check the power cord is
connected properly.
2. Reconnect the flexible tubing
correctly.
3. Unblock the flexible tube.
1. Adjust the control knob to low
temperature setting.
2. Remove any air conditioner which
may nearby the heated
humidifier. Or keep room
temperature up near 25°C
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