Troubleshooting tips...
Problem
Dehumidifier
does not start
Dehumidifier does not
dry the air as it should
Dehumidifier runs
too much
Frost appears on
the coils
Fan cannot be turned off The dehumidifier is in the
and the Normal or High
fan speed pads cannot
be set
Fan noise
Water on floor
E1, E2, P1 or P2 appear
in the display
8
Save time and money! Review the chart below first and you may not need to call for service.
Possible Causes
The dehumidifier
is unplugged.
The fuse is blown/circuit
breaker is tripped.
Dehumidifier has reached its
preset level or bucket is full.
Bucket is not in the
proper position.
Power failure.
Did not allow enough time
to remove the moisture.
Airflow is restricted.
The Humidity Control may
not be set low enough.
Doors and windows may not
be closed tightly.
Clothes dryer may be
blowing moisture-laden
air into the room.
Room temperature
is too low.
Area to be dehumidified
is too large.
Doors and windows are open.
Dehumidifier has been recently
turned on, or room temperature
is below 41°F (5°C).
automatic fan mode. When
the set room humidity level
is reached, the compressor
will turn off and the fan
will automatically continue
to run for approximately
3 minutes at a fixed setting.
Air is moving through
the dehumidifier.
Tube to connector or nozzle
or hose connection may be
loose.
Intend to use the bucket to
collect water, but the drain nozzle water. See the Removing Collected Water section.
is attached.
These are error codes.
What To Do
• Make sure the dehumidifier's plug is pushed completely
into the outlet.
• Check the house fuse/circuit breaker box and replace
the fuse or reset the breaker.
• The dehumidifier automatically turns off when this
occurs. Empty the bucket and replace properly.
• The bucket must be in place and securely seated for the
dehumidifier to operate.
• There is a protective time delay (up to 3 minutes) to
prevent tripping of the compressor overload. For this
reason, the unit may not start normal dehumidifying
for 3 minutes after it is turned back on.
• When first installed, allow at least 24 hours to maintain
the desired dryness.
• Make sure there are no curtains, blinds or furniture
blocking the front or back of the dehumidifier. See the
Choosing a Location section.
• For drier air, press the pad and set to a lower percent
value (%) or press the Continuous pad for maximum
dehumidification.
• Check that all doors, windows and other openings
are securely closed.
• Install the dehumidifier away from the dryer.
The dryer should be vented to the outside.
• Moisture removal is best at higher room temperatures.
Lower room temperatures will reduce the moisture
removal rate. Models are designed to be operated at
temperatures above 41°F (5°C).
• Refer to the chart below to see if the capacity of your
dehumidifier is adequate.
• Close all doors and windows to the outside.
• This is normal. Frost will usually disappear
within 60 minutes. See the Automatic Defrost section.
• This is normal. Wait approximately 3 minutes and set the
fan to Normal or High as desired.
• This is normal.
• Check the tube to connector and the nozzle to hose
connections. See the Removing Collected Water section.
• Disconnect the drain nozzle if using the bucket to collect
• See the About the controls on the dehumidifier section.