HP Photosmart 8000 Serie Guia De Inicio Rapido página 8

Installation troubleshooting
Solución de problemas de instalación
Résolution des problèmes d'installation
English
If the printer software did not install successfully, or
if the printer and computer are not communicating
properly after software installation, check this
page for possible solutions.
Check all cable connections between the printer
and computer, and be sure you are using the most
recent version of the printer software. You can
acquire the latest software updates by visiting the
HP support website at www.hp.com/support. If
you still need help, check the printer documentation
or contact HP Customer Care at 1-800-474-6836
(1-800 HP invent).
Windows only
Problem: The installation software does not start
automatically when the CD is inserted.
Solution: From the Windows Start menu, select
Run. Click Browse, and navigate to the CD drive
where you inserted the HP Photosmart software CD.
Double-click the setup.exe file.
Problem: The Found New Hardware Wizard opens
but does not recognize the printer.
Solution: You may have connected the USB cable
before completing the software installation.
Disconnect the USB cable. Insert the software
CD into your CD drive, and follow the onscreen
instructions. If instructions do not appear, locate and
double-click the setup.exe file on the CD to restart
the installation. If a message appears saying the
software has already been successfully installed,
then select Uninstall, and follow the instructions to
reinstall the software. Reconnect the USB cable only
when prompted during software installation.
Problem: The system requirements check indicates
that the computer is running an outdated version of
Internet Explorer.
Solution: Cancel the installation, update your
version of Internet Explorer, and then reinstall the
HP Photosmart software.
8
Problem: The computer stops responding during
software installation.
Solution: Virus protection software or another
software program may be running in the
background, slowing down the installation process.
Wait while the software finishes copying files;
this may take several minutes. If the computer is
still not responding after several minutes, restart
the computer, pause or disable any active virus
protection software (refer to your virus protection
software manual for information on how to disable
it), quit all other software programs, and then
reinstall the printer software. Note: Your virus
protection software will turn back on automatically
when you restart the computer.
Problem: The System Requirements dialog box
appears during installation.
Solution: A component of the computer system
does not meet the minimum system requirements.
Upgrade the component to the minimum system
requirement and then reinstall the printer software.
Macintosh only
Problem: All of the printers in Print Center disappear
after printer software installation.
Solution: Uninstall and then reinstall the
printer software. To uninstall, open HP Image
Zone. Click the Devices tab, and then choose
Settings > Uninstall HP Photosmart Software. Restart
the computer before adding the printer in Print
Center.
Windows and Macintosh
Problem: The computer could not read the
HP Photosmart CD.
Solution: Make sure the CD is not dirty or scratched.
If other CDs work but the HP Photosmart CD does
not, your CD may be damaged. You can download
the software from the HP support website or request
a new CD from HP Customer Care. If other CDs do
not work, you may need to service your CD drive.
Español
Si el software de la impresora no se ha instalado
correctamente o si la impresora y el equipo no se
comunican de forma adecuada tras la instalación
del software, consulte esta página para obtener
posibles soluciones.
Compruebe todas las conexiones de cables entre
la impresora y el equipo y asegúrese de que está
utilizando la versión más reciente del software de
la impresora. Para adquirir las actualizaciones
más recientes del software, visite el sitio Web de
HP en www.hp.com/support. Si sigue necesitando
ayuda, consulte la documentación de la impresora
o póngase en contacto con Atención al cliente en
el 1-800-474-6836 (1-800 HP invent).
Sólo Windows
Problema: el software de instalación no se inicia
automáticamente al insertar el CD.
Solución: en el menú Inicio de Windows, seleccione
Ejecutar. Haga clic en Examinar y desplácese hasta
la unidad de CD donde insertó el CD del software
HP Photosmart. Haga doble clic en el archivo
setup.exe.
Problema: el Asistente para hardware nuevo
encontrado se abre, pero no reconoce la impresora.
Solución: es probable que se haya conectado el
cable USB antes de completar la instalación del
software. Desconecte el cable USB. Inserte el CD del
software en la unidad de CD y siga las instrucciones
de la pantalla. Si no aparecen instrucciones, localice
y haga doble clic en el archivo setup.exe del CD
para volver a iniciar la instalación. Si aparece un
mensaje que indica que el software ya se ha
instalado correctamente, seleccione Desinstalar
y siga las instrucciones para volver a instalar el
software. Vuelva a conectar el cable USB cuando
se le indique durante la instalación del software.
Problema: la comprobación de requisitos del sistema
indica que el equipo está ejecutando una versión
antigua de Internet Explorer.
Solución: cancele la instalación, actualice la versión
de Internet Explorer y vuelva a instalar el software
HP Photosmart.
(Continúa en la página 9)