Display
Monitor
does not
turn on after
inserting a
test strip.
Monitor
does not
begin test
countdown
after apply-
ing a blood
sample.
42
Displays, Meanings, Actions
What it Means
• Test strip is inserted
upside down or not
completely in.
• Battery is dead.
• Battery is installed in-
correctly or there is no
battery in the monitor.
• Not enough blood
sample.
• Sample applied after
monitor automatically
turned off.
• Test strip may be
damaged.
• Monitor may not be
working properly.
What to Do
Insert the test strip
correctly with the Nova
name and white tip fac-
ing up and out.
Replace the battery.
Check that the battery is
correctly installed with
the "+" sign facing you.
Call Customer Service
1-800-681-7390, 24
hours a day, 7 days a
week.
Repeat the test with a
new test strip.
Repeat the test with a
new test strip.
Repeat the test with a
new test strip.
After 3 attempts, call
Customer Service at
1-800-681-7390,
24 hours a day, 7 days a
week.