IBM E400 Guia Del Usuario página 70

E400 PROJECTOR LAMP
A warranty period of 3 years on parts and 3 years on labor means that IBM
provides warranty service without charge for parts and labor during the 3 year
warranty period.
A warranty period of 3 months on parts and 3 months on labor means that IBM
provides warranty service without charge for parts and labor during the 3 month
warranty period.
Types of Warranty Service
If required, IBM provides repair or exchange service depending on the type of
warranty service specified for your Machine in the above table and as described
below. Warranty service may be provided by your reseller if approved by IBM to
perform warranty service. Scheduling of service will depend upon the time of your
call and is subject to parts availability. Service levels are response time objectives
and are not guaranteed. The specified level of warranty service may not be
available in all worldwide locations, additional charges may apply outside IBM's
normal service area, contact your local IBM representative or your reseller for
country and location specific information.
1. Customer Replaceable Unit ("CRU") Service
IBM will ship CRU parts to you for your replacement. If IBM instructs you to
return the replaced CRU, you are responsible for returning it to IBM in accordance
with IBM's instructions. If you do not return the defective CRU, if IBM so
instructs, within 30 days of your receipt of the replacement CRU, IBM may charge
you for the replacement.
2. On-site Service
IBM or your reseller will either repair or exchange the failing Machine at your
location and verify its operation. You must provide suitable working area to allow
disassembly and reassembly of the IBM Machine. The area must be clean, well lit
and suitable for the purpose. For some Machines, certain repairs may require
sending the Machine to an IBM service center.
3. Courier or Depot Service
You will disconnect the failing Machine for collection arranged by IBM. IBM will
provide you with a shipping container for you to return your Machine to a
designated service center. A courier will pick up your Machine and deliver it to the
designated service center. Following its repair or exchange, IBM will arrange the
return delivery of the Machine to your location. You are responsible for its
installation and verification.
4. Customer Carry-In or Mail-In Service
1. This type of service is called ThinkPad EasyServ or EasyServ in some countries.
E-16
PROYECTOR E400 DE IBM: Guía del usuario
Country or Region of
Purchase
Worldwide
Warranty Period
3 months
1
Type of Warranty Service
1, 4