Warranty Conditions - Hergom ECK Instrucciones Para Instalación, Uso Y Mantenimiento

POSSIBLE CAUSES OF
INCORRECT OPERATION
Fume escape:
− The valve in the flue is open, as well as the cover
− Incorrect operation of the flue!
− Check the diameter of the flue.
− Height of the flue.
− Check the insulation of the flue
− Check that fumes in the coupling or in the flue can
flow without obstacles, otherwise clean.
− Check low pressure in the house (cellar, ventilation
equipment, aspiration hood in the kitchen).
− Wet firewood (no heating).
The glass gets dirty:
Is the firewood dry? (max 20% water content)
Fume pipes gets dirt:
Poor combustion (cold)
− Is the firewood dry?
− Is the compact fireplace providing its maximum ther-
mal performance?

WARRANTY CONDITIONS

The Diva compact fireplace is the result of a careful
work process and of high quality materials. If defects
or faults should appear, the following warranty condi-
tions will apply:
Duration of the warranty:
We grant a 2 year warranty on the Diva compact
fireplace. You will have to provide the registration
number of the compact fireplace in the event of neces-
sary interventions covered by the warranty.
The warranty does not include:
− Parts subject to wear, as for example: the bricks of
the fireplace, joints and glasses, if no defects appear
within the first 6 months and the reseller is able to
prove that they were already present at the moment
of the supply.
− Defects due to chemical or physical agents that ap-
pear during transportation, in the warehouse and dur-
ing the assembly or even after.
− Dirt accumulated because of a bad draft of the flue,
wet firewood or incorrect use. Damage, such as ad-
ditional costs for heating in the event of a reparation
covered by the warranty, if no intentionality or serious
wrong-doing is detected on our part.
Requirements of the warranty:
It is possible to make use of the warranty only provid-
ing the registration number of the compact fireplace
and an invoice by an authorized dealer; the date of
the supply must appear on the invoice.
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