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Troubleshooting
PROBLEM
Motor doesn't start or
blade doesn't rotate
Food is unevenly
chopped
Food is chopped too
fine or is watery
Food sticks to blade
and jug
Food stuck under
blades
Blender overloaded
EASY SOLUTION
• Check the blender jug and lid are securely in place.
• Check that the power plug is properly inserted into the power outlet.
• Check the ON | OFF button and selected function button is illuminated.
• Use the Tamper when blending to help move the ingredients around.
• Reduce the speed so the blades have more chance of grabbing the food
• This can happen when too much food is being blended at one time.
Try a smaller amount, and work in batches if necessary.
• The ingredients may be too large. Try cutting into smaller pieces.
For best results, ingredients should be in pieces no larger than 2cm.
• Try blending for shorter period of time or slower speeds.
• Use the ICE CRUSH | PULSE function for better control.
• The mixture may be too thick. Try adding more liquid and/or using a slower
speed for blending
• To remove any food that cannot easily be scraped out from under the
blades, replace lid and turn blender back on high speed for 4–5 seconds to
spin foods out from under blades.
• This blender has a motor protection feature to protect against over heating
and/or over current use. When activated OVERLOAD PROTECTION will
flash on the LCD and the blender will be inoperable.
• If activated, turn the blender off by pressing the ON | OFF button on the
control panel, switch of at the wall and unplug the blender. Wait a few
minutes then re-plug and power ON the blender.
• If OVERLOAD PROTECTION is still flashing, repeat and leave the blender
to cool down for at least 20–30 minutes. Once OVERLOAD PROTECTION
has disappeared from the screen the blender is ready to be used again.
• We recommend blending in smaller batches, or cutting ingredients into
smaller pieces.
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