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Symptom
The display does not
light up.
No sound from target
device.
Troubleshooting:
Cause
No power.
Photon USB not
properly connected.
Problems caused by
use of a USB hub.
Software application
not set up to receive
MIDI data from
Photon controller.
Software application
not receiving MIDI
data.
Photon's MIDI
channel not the same
as application's
incoming MIDI
channel.
Sound source's notes
out of range of
Photon's keyboard.
Solution
If you are using USB power, check that the
USB power switch on the back of the Photon
is OUT. If you are using batteries or an AC
adpater, check to see that the batteries are not
drained or that the adapter is plugged in to a
live power outlet and that the power switch is
IN.
Check your computer's USB connections to
confirm that the Photon is recognized and
installed. Turn you computer off and then on
again if necessary. (Choose "shut down" rather
than "restart" to ensure that the USB devices
are properly reset.)
Try unplugging the Photon from any USB
hubs and connecting directly to the computer.
Ensure that the Photon or "USB" MIDI device
is listed as an active MIDI source in your
application.
Many software applications have MIDI IN and
OUT indicator lights. Play some keys and look
for the MIDI IN light to indicate activity.
Be sure that the Photon is sending MIDI data
on the channel that the target device expects.
Try using a piano sound as you're first getting
connected. Drums and basses and some other
instruments may have a limited MIDI note
range or other idiosyncracies. Use "easier"
instruments like pianos when you're setting up
the Photon for the first time.
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