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Before you call for service...
Troubleshooting Tips
PERFORMANCE (cont.)
Pilling
Snags, holes, tears, rips
or excessive wear
Wrinkling
SOUNDS
"Metallic clicking"
Back and forth "swoosh"
or light "clicking" sound
during agitate
Quick short agitation
sounds at end of agitate
"Click" when water
stops filling
"Clicking" behind Control
Panel during fill
Water volume changes
during fill
Motor "whining up" or
"coasting down" in spin
"Humming"
"Gurgling"
10
Possible Causes
Result of normal wear on
poly-cotton blends and
fuzzy fabrics
Pins, snaps, hooks, sharp
buttons, belt buckles,
zippers and sharp objects
left in pockets
Undiluted chlorine bleach
Chemicals like hair bleach or
dye, permanent wave solution
Improper sorting
Overloading or incorrect
water level
Incorrect wash and
dry cycles
Repeated washing in
water that is too hot
Possible Causes
Shifter mechanism is
engaging or disengaging
Electric motor reversing
direction
Clothing redistribution
Relay switch
Automatic Temperature
Control Valve
Automatic Temperature
Control Valve
Motor ramping up/down
during spin cycle
Water drain pump
Water drain pump
What To Do
• While this is not caused by the washer, you can slow the
pilling process by washing garments inside out.
• Fasten snaps, hooks, buttons and zippers.
• Remove loose items like pins, objects in pockets and
sharp buttons.
• Turn knits (which snag easily) inside out.
• Check bleach package instructions for proper amount.
• Never add undiluted bleach to wash or allow clothes to
come in contact with undiluted bleach.
• Rinse items that may have chemicals on them before
washing.
• Avoid mixing heavy items (like work clothes) with light items
(like blouses).
• Try a fabric softener.
• Load your washer so clothes have enough room to move
freely with water covering all of the clothes.
• Match Cycle selection to the type of fabric you are washing
(especially for easy care loads).
• Wash in warm or cold water.
What To Do
• The drive system will engage at the start of agitate and
disengage when agitate is complete. This occurs multiple
times during the wash.
• This machine has a drive system that doesn't use gears.
This sound is the motor rotating back and forth to agitate
your laundry.
• At the end of agitate, the motor makes short agitation strokes
to redistribute the load.
• The relay makes a click sound when activated. The water
level activates the relay and stops filling.
• This valve mixes in cold and hot water. The "clicking" is the
valve turning on and off.
• This valve mixes in cold and hot water. The sound changes
when the valves are turned on and off.
• The motor will speed up incrementally during the spin cycle.
When spin is complete, it will coast until it stops.
• The drain pump will make a humming sound when pumping
out water after agitation stops and continue until spin is
complete.
• When the pump starts drawing in air, It starts to gurgle.
The washer should then begin spinning and the sound will
continue until it is done spinning.
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