Preparing for Setup
To ensure the best performance from
your ClearOne, follow these setup tips:
• Use ClearOne in conference rooms
up to 20 feet by 20 feet
• Put your ClearOne base unit on a
desk or table in the middle of your
conference area
• Position the base unit at least 8 inches
from the edge of the desk or table and
at least 18 inches from any wall
If you have digital (PBX) telephone
service, you need a digital-to-analog
telephone line converter. For more
information, contact Gentner technical
support.
Safety Instructions
This section lists important safety
instructions that you should read and
understand before setting up and using
your ClearOne Conference Phone.
Caring for your ClearOne
• Follow all warnings and instructions
marked on your ClearOne.
• Unplug your ClearOne from the wall
outlet before cleaning.
• Do not use liquid or aerosol cleaners.
Use a damp cloth moistened with water
to clean the outside of your ClearOne
base unit and power supply.
Choosing a location
• Do not use your ClearOne near
water. For example, do not use it near a
bathtub, washbowl, kitchen sink,
laundry tub, in a wet basement, or near
a swimming pool.
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• Do not place your ClearOne on an
unstable cart, stand, or table. Your
ClearOne could fall, causing it to be
seriously damaged.
Electrical considerations
• Do not allow anything to rest on the
cords and cables connected to your
ClearOne.
• Do not put your ClearOne where the
cords can be walked on.
• Do not overload wall outlets and
extension cords, as this can result in the
risk of fire or electric shock.
• Never push objects of any kind into
the openings on your ClearOne base
unit or power supply. Objects may
touch dangerous voltage points or short
out parts that could result in a risk of
fire or electric shock.
• Never spill liquid of any kind on your
ClearOne.
• To reduce the risk of electric shock,
do not disassemble your ClearOne base
unit or power supply. Send it to
Gentner when repair work or service is
required. Opening or removing covers
may expose you to dangerous voltage or
other risks. Incorrect reassembly can
cause electric shock when you next use
your ClearOne.
• Avoid using your ClearOne during an
electrical storm. There can be a remote
risk of electric shock from lightning.
• Do not use your ClearOne to report a
gas leak. The phone's buttons route
electrical signals when pressed. These
signals can ignite gas fumes.
When to repair your ClearOne
Unplug your ClearOne from the wall
outlet and send it to Gentner if any of
the following conditions occur:
• When the power supply cord is
damaged or frayed.
• If liquid has been spilled into your
ClearOne base unit or power supply.
• If your ClearOne does not operate
normally when you follow the
operating instructions.
• If your ClearOne has been dropped
or damaged.
• If your ClearOne exhibits a distinct
change in performance.
Power supply service
• Use only the power supply that
comes with your ClearOne. If you have
any questions call Gentner at
1.800.283.5936 or 1.801.974.3760.
Do not attempt to service the
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power supply yourself. It must
be serviced by Gentner.
Returning a Product
Your ClearOne product is warranted
against defects in quality and workman-
ship for one year after the date of the
original invoice. For a period of one
year, Gentner will repair or replace
your product at its discretion. Please see
the warranty information at the back of
this User's Guide for more information.
You must call Gentner for a
Note:
Return Authorization (RA) number
before you ship your product.
To return a product:
1. Call Gentner Technical Support at
1.800.283.5936 or 1.801.974.3760.
Describe the problem you are having to
the representative. If your problem
cannot be solved over the phone,
Gentner will issue an RA number.
2. Pack your product with all its parts
in the original box or in proper
packaging so that the product incurs no
further damage in transit.
3. Include your return shipping address
inside the box with your product. We
cannot ship to a PO box.
4. Write the RA number prominently
on the outside of the box.
5. Ship packages prepaid and insured to:
Gentner Communications
Attention: Repair RA# xxxxx
1825 Research Way
Salt Lake City, Utah 84119
Gentner Communications is not
responsible for shipping charges.
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