U.S.Robotics SureConnect 9000 Guía De Instalación Rápida página 29

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an a test using the U.S. R an a test using the U.S. Robotics Sur
Modem test failed. Modem test failed. Modem test failed.
Modem test failed. Modem test failed.
The Modem test will fail if the computer is unable to communicate with
the modem or if the modem does not successfully complete the self-test.
Take the following steps to ensure your computer can communicate with
the modem:
•
Confirm that the USB cable is securely attached to a USB port on the
computer and to the USB port on the modem.
•
Unplug the USB cable from your modem and then plug it in again.
•
Plug the USB cable into another available USB port on the computer,
as the current port may not be a powered USB port.
•
Uninstall and reinstall the device drivers. Refer to the instructions for
uninstalling the modem located in the Troubleshooting Tips section
this Quick Installation Guide.
•
If the Modem test still fails, contact your ISP to verify the operational
status of the modem.
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test failed. test failed.
test failed. test failed. test failed.
Either the modem is unable to communicate with the telephone company
or the router located at the central office of the telephone company is
unable to communicate with your modem. In technical terms, the modem
was not able to confirm a physical connection to the Digital Subscriber
Line Access Multiplexer (DSLAM) located in the telephone company's
central office or the DSLAM is receiving data but the router is unable
to forward it.
•
Confirm that the telephone cable is securely plugged into the modem
and to an active telephone wall jack.
•
If there is a microfilter on the same telephone cable that the modem
is attached to, remove it.
•
Reset the telephone line by unplugging all devices that share that
phone number from their respective telephone wall jacks. Once they
are all unplugged, plug them back in.
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an a test using the U.S. R an a test using the U.S. Robotics Sur
Internet Connection Internet Connection T T T T T est failed. Internet Connection Internet Connection Internet Connection
The modem was able to connect to the telephone company but was
unable to reach the Internet Service Provider (ISP). There may be a
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est failed. est failed. est failed. est failed.
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