HP DESKJET INK ADVANTAGE 4615 Guía De Inicio página 22

Solve setup problems
The printer is having problems sending and receiving faxes
• Make sure you use the phone cord or adapter
that came with the printer. (If you do not use this
phone cord or adapter, the display might always
show Phone Off Hook.)
• Make sure extension phones (phones on the
same phone line, but not connected to the
printer) or other equipment is not in use or off the
hook. For example, you cannot use the printer
for faxing if an extension phone is off the hook
or if you are using a computer dial-up modem to
send email or access the Internet.
• If you are using a phone splitter, the splitter
could cause faxing problems. Try connecting the
printer directly to the telephone wall jack.
• Make sure that one end of the phone cord is
connected to the telephone wall jack, while the
other end is connected to the port labeled
"1-LINE" on the back of the printer.
• Try connecting a working phone directly to the
telephone wall jack and check for a dial tone. If
you do not hear a dial tone, contact your
telephone company to check the line.
• Make sure you connect the printer to an analog
phone line, or you cannot send or receive faxes.
To check if your phone line is digital, connect a
regular analog phone to the line and listen for a
dial tone. If it does not sound like a normal-
sounding dial tone, it might be a phone line set
The printer can send faxes but cannot receive faxes
• If you are not using a distinctive ring service,
check to make sure that the Distinctive Ring
feature on the printer is set to All Rings.
• If Auto Answer is set to Off, or if you subscribe to
a voicemail service on the same phone line that
you will use for faxing, you can only receive
faxes manually.
• If you have a computer dial-up modem on the
same phone line with the printer, check to make
sure that the software that came with your
modem is not set to receive faxes automatically.
• If you have an answering machine on the same
phone line with the printer:
- Check that the answering machine is working
properly.
- Make sure the printer is set to receive faxes
automatically.
up for digital phones. Connect the printer to an
analog phone line and try sending or receiving
a fax.
• Check the sound quality of the phone line by
plugging a phone into the telephone wall jack
and listening for static or other noise. Phone
lines with poor sound quality (noise) can cause
faxing problems. If you hear noise, turn Error
Correction Mode (ECM) off and try faxing
again.
• If you are using a DSL/ADSL service, make sure
that you have a DSL/ADSL filter connected.
Without the filter, you cannot fax successfully.
• If you are using either a PBX or an ISDN
converter/terminal adapter, make sure the
printer is connected to the correct port and the
terminal adapter is set to the correct switch type
for your country/region.
• If you are using a Fax over IP service, try to use a
slower connection speed. If this does not work,
contact your Fax over IP service's support
department.
- Make sure the Rings to Answer setting is set to
a greater number of rings than the answering
machine.
- Disconnect the answering machine and then
try receiving a fax.
- Record a message that is approximately 10
seconds in duration. Speak slowly and at a low
volume when recording your message. Leave
at least 5 seconds of silence at the end of the
voice message.
• Other equipment using the same phone line
might be causing the fax test to fail. You can
disconnect all the other devices and run the test
again. If the Dial Tone Detection Test passes,
then one or more of the other equipment is
causing problems. Try adding them back one at
a time and rerunning the test each time until you
identify which piece of equipment is causing the
problem.
22