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tp838 Explorer
21/1/09
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Lifetime Guarantee
Thank you for purchasing one of our quality toys. The product carries a Lifetime Guarantee against rust
causing failure on the galvanised steel frame.
TP Activity Toys guarantees to you, the original retail purchaser, that for your children's lifetime of play rust
will not cause the product to fail structurally. (Failure is defined as rusting from the inside through to the
outside ie perforation.) In the event of purchase of the toy for adult use (either exclusively or in conjunction with use by children), the lifetime
guarantee is defined as ten years from the date of purchase. In the unlikely event that such rusting occurs, TP will either supply replacement
parts of the affected area, or replace the toy if the parts are no longer available.
Galvanised products are very tough but they may require maintenance from time to time (as detailed in the maintenance notes at the
front of this handbook.) Regular inspections are important. Any surface rust, staining etc should be treated in accordance with these
instructions and are not covered by the Lifetime Guarantee.
The Guarantee does not apply to any part if damage has been caused by abuse, vandalism, misuse, accident or non-maintenance or if
the original purchaser resides outside the British Isles or Ireland. All other component parts are guaranteed for twelve months.
To be covered by this Guarantee it is essential that you complete and return one Guarantee Registration,
listing all products purchased. As an additional bonus you will then automatically be entered into the Quarterly Prize Draw.
This helps us to monitor and maintain our performance as market leaders in the design and manufacture of outdoor play and associated
products. It also helps us to communicate quickly with you should the need arise and to keep you up to date with the developments in our
range.
"This guarantee does not affect your legal rights."
Claim Procedure
Should a claim be necessary please write to our Customer Services Department, TP Activity Toys Ltd.,
Stourport-on-Severn, Worcestershire, DY13 9EX, England.
We would require the following information and we recommend that you complete some of these details now:
Your name, address and daytime/evening telephone number.
Product Name.
Guarantee Number.
Date of Purchase.
Where Purchased.
Original Till Receipt.
Identification of the Affected Part(s) - Photographs preferable.
Please do not send products or parts at this stage as this may not be necessary.
This Guarantee Number is:
TP
Designed in the UK by TP Activity Toys (Tube Plastics Ltd), Severn Road, Stourport on Severn, Worcestershire, DY13 9EX, England.
Made in China.
Customer Service:
Email: customerservices@tptoys.com
Website: www.tptoys.com
Register your new TP product on-line now at
www.tptoys.com/productregistration
•
For a chance to win £200 of TP products in our next quarterly on-line product registration draw.
•
Immediate access to TP products updates and offers.
Full terms and conditions overleaf
This Guarantee Number is:
TP
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Spare Parts +44 (0) 1299 872803
Technical Helpline +44 (0) 1299 872804
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