1. Introduction
EN
Dear customer, thank you for purchasing an Ultracom
R10 device. We work hard to bring you the best
quality and most reliable tracking devices. We are
confident in the quality of our devices and therefore
grant two-year warranty for the device. You can find
the most up-to-date version of the manual on our
website.
We wish that you and your dog have a great
experience with your new Ultracom device. We
welcome you to share the adventure – Ultracom Share
The Adventure.
2. General safety and maintenance
instructions
Please read this instruction manual carefully before
using the device. The warranty does not cover
damage caused due to improper use of the device.
When you are familiar with the handling of the
device, you will know how to use it correctly, safely
and as diversely as possible.
2.1 Batteries and charger
Only use safe and approved 3.7 V 18650 Li-Ion
batteries and chargers that are recommended by the
manufacturer. The battery should be equipped with
a protection chip. You can get recommendations
for batteries from authorized Ultracom retailers or
directly from the manufacturer.
Please note the (+) and (-) markings as you are
installing a battery into the device or a charger. In
order to get the longest life out of your batteries,
only charge them when necessary. Additionally, do
not leave batteries unused for long periods of time.
Always follow the recommendations of the battery
and charger manufacturer.
Charge the batteries before using the device. It is
recommended that the batteries are removed from
the device after each use.
The capacity and operating time of the batteries is
reduced when they are under heavy use or remain
unused for long periods of time. This can be
alleviated by
using a smart charger. Smart chargers can be
acquired from well-equipped electronics stores. It is
recommended that the batteries are replaced each
year to ensure you can use the device without issues
and for long periods of time.
2.2 Other notes
The maps may contain incorrect information, the
position given by the device may be inaccurate, or
issues may occur when acquiring a position.
Several factors can affect the accuracy of a location
device such as unfavorable position of satellites,
large buildings, natural obstacles and prevalent
weather conditions. The positioning system should
never be used to ascertain an exact location, nor
should a GPS system be trusted as the only tool in
providing an exact location.
Note! Always acquire at least one position from the
device before releasing the dog so that you can
verify that the batteries are sufficiently charged and
that the device is operating normally.
You can attach a walking leash to the attachment
point on the Ultracom R10 device. The attachment
point is intended for short-term use only.
8
The collar can be washed without using chemical
detergents.
The detachable collar part is replaceable and it can
be cut to a shorter length. Do not cut between the
electronics casing and the battery casing.
3. Starting up and using the device
3.1 Installing the collar to the device
To install the collar into the device, thread the collar
carefully into the device with the tip facing forward,
beginning at the battery casing. Gently slide the
collar in place and make sure that the buckle comes
as close to the battery casing as possible.
3.2 Installing the SIM card in the device
Depending on the country of use, your device might
come with a pre-installed SIM card. You can use the
pre-installed card or replace the card with your own.
Read more on the pre-installed SIM card from the
leaflet that came with the device.
The SIM card used in the device must be able to
send and receive text messages and to use mobile
data. A SIM card with multiple phone numbers
should not be used.
Note! The SIM card used in the device should be an
official pre-cut Nano SIM card supplied by the service
provider.
If you want to use your own SIM card in the device,
it is recommended that you remove the SIM card
lock from the card (PIN query). The device can
disable most PIN codes preset by service providers,
which removes the need to disable the SIM card
lock in some situations. If the device cannot disable