LifeProof Fre Manual Del Usaurio página 14

NEW PRODUCT LAUNCH PROCEDURE
Within thirty (30) days of the launch of a new electronic device for which LifeProof provides a
case, all returns and/or warranty claims must be directed to the retail location from which the
customer purchased the LifeProof product.
LifeProof will not take any returns and/or warranty claims during said 30 day period, except
from those customers who purchased their LifeProof product directly from LifeProof.com
or another LifeProof company ecommerce site.
What proof of purchase or proof of warranty coverage is required? We pride ourselves on
providing top-quality protective solutions for your mobile technology and take quality seriously.
We are constantly evolving our designs to ensure our products do the best job to safeguard
your investment. When requesting a warranty replacement, we will require proof that
the claim is valid. In this regard, we may ask you to, for example, send a photograph of
your damaged case, return your product to us for warranty coverage verification, send a
photograph of your receipt for the purchase of the product, or provide such other proof to
allow us to determine the validity of warranty coverage on your claim. For certain products,
we may require in the product packaging, packaging insert, or other material delivered
with the product that warranty coverage is contingent on registration of the product.
In addition to the above, you may be selected at random to participate in our process to improve
quality for you and future customers. Our quality control team would greatly appreciate it
if you could return your defective LifeProof product to us. If selected, enclosed with your
replacement product you will find a pre-paid return envelope. Seal the defective LifeProof
product in the envelope and put in an outgoing mailbox. We feel we have the best warranty
in the business and we want to provide unsurpassed customer service, but we've seen cases
where our generous warranty policy has been abused. The abuse of our warranty by a few
means that we may have to inconvenience you on a valid warranty claim. TO PROTECT
THE VAST MAJORITY OF OUR CUSTOMERS WHO MAKE HONEST AND APPROPRIATE
CLAIMS ON OUR WARRANTY, WE RESERVE THE RIGHT TO PURSUE ACTION, UP TO AND
INCLUDING LEGAL ACTION, AGAINST THE FEW WHO ABUSE OUR WARRANTY POLICY.
Otter Products, LLC together with its affiliated entities worldwide is the company responsible
for providing this warranty coverage.
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