FAQ
Error
Possible Cause
It is out of battery or has low battery.
It enters into overheat protection mode
The vacuum cleaner does not work.
triggered by a blockage.
Its suction opening or airway passage is blocked.
The dust compartment is full and/or the filter
is clogged.
The suction power reduces.
The high torque brush bar and/or the extension
rod are blocked.
The main suction opening or the extension rod is
The motor makes a strange noise.
blocked.
The first indicator is red after
Battery pack is damaged.
turning on the vacuum cleaner.
The first indicator blinks red when
The charger is incompatible.
charging the vacuum cleaner.
The charger is not connected to the vacuum
cleaner.
The battery indicator does not
The battery is fully charged and went into sleep
light up while charging.
mode.
If the problem still persists after ruling out the above two possibilities, please contact after-
sales service for help.
The battery charges slowly.
The battery temperature is too low or too high.
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Solution
Fully charge the vacuum cleaner, then
resume use.
Wait until the vacuum cleaner cools down,
then reactivate it.
Clear any blockages from suction opening
or airway passage.
Empty the dust compartment and clean
the filter.
Clear any blockages from the high torque
brush bar and/or the extension rod.
Clear any blockages in the main suction
opening or the extension rod.
Please contact after-sales service to
arrange maintenance.
Only use the original charger to charge the
vacuum cleaner.
Make sure the charger is plugged in
correctly.
The vacuum cleaner can be used normally.
Wait until the battery temperature
normalizes, then resume use.
Error Description of Battery Status Indicator
The vacuum cleaner will stop working if any error occurs, and the indicator
will blink white. Please refer to the information below for your solution.
Vacuum Cleaner
Indicator
Indicator Descritpion
Status
Status
The first indicator blinks white for
5 seconds, then goes off.
The first and second indicators
Vacuum cleaner
blink white for 5 seconds
stops working
simultaneously, then go off.
suddently.
All of the three indicators blink
white for 5 seconds simultaneously,
then go off.
Possible
Solution
Cause
Battery
Recharge soon.
Depleted
Refer to "Cleaning the High Torque Brush
Roller
Bar" in the Care & Maintenance section for
Brush Stuck
directions on how to remove hair and other
debris caught in the roller brush.
Airway
Check if any blockages caught in the dust
Blocked
compartment, extension rod, and/or high
torque brush bar.
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