Troubleshooting - Brother P-Touch PRO DX PT-9200DX Guía De Referencia Rápida

If you think the P-touch is not printing correctly, but you cannot determine the problem with the lighting condition of the
power button, refer to the following list of possible problems and perform the necessary operations.
Problem
The P-touch does not
print.
A printing error is
indicated.
While printing, striped
tape appears.
The power button does
not light up or flash.
A blank horizontal line
appears through the
printed label.
A data transmission error
appears on the computer.
(Windows ® only)
The baud rate cannot be
set using the Change
Baud Rate Wizard.
* If two or more of the same P-touch models are connected through their USB ports, select "PTUSB (PT-9200DX-
XXXXXXXXX):" (where XXXXXXXXX is the serial number) instead of "PTUSB:".
* The serial number is written above the barcode on the silver label attached to the bottom of the P-touch.
28

Troubleshooting

Cause
• The interface cable is loose.
• The tape cassette is not in-
serted correctly.
• The tape compartment cover
is open.
There is no tape in the tape cas-
sette.
The power supply cable is loose.
The print head and roller are
dirty.
The wrong port is selected.
The baud rates of the computer
and the P-touch are not the
same. (Only for a serial connec-
tion)
The computer does not support
the P-touch's default baud rate
of 115,200 bps.
Error 99
The computer cannot detect the
P-touch.
Error 1,5
The computer's serial port can-
not be used.
Check that the interface cable is correctly connected, the tape
cassette is correctly installed, and that the tape compartment
cover is closed.
Insert a new tape cassette, and then either press the feed/cut
button or turn the P-touch off, then on again.
Check that the power supply cable is correctly connected. If the
power button still does not light up or flash, contact your serv-
ice representative.
Clean the print head and roller according to the procedure in
Cleaning the Print Head and Roller on page 26.
Windows ®
Under "Print to the following port" in the printer Properties dialog
box, select "PTUSB:" for a USB connection or select "PTCOMn:"
(where "n" is 1 if the P-touch is connected to the computer's
COM1 port or 2 if the P-touch is connected to the computer's
COM2 port) for a serial connection.*
Mac
For a serial connection, select in the Chooser the port where the
P-touch is connected.
Windows ®
Start up the Change Baud Rate Wizard, and then select the same
baud rate as the P-touch.
Mac
The Macintosh may not support the P-touch's default baud rate of
115,200 bps. After changing the baud rate of the P-touch accord-
ing to Changing the P-touch's Baud Rate on page 30, select a
baud rate of 57,600 bps in the Print dialog box.
The P-touch's default baud rate of 115,200 bps is not supported
by some computers.
After changing the baud rate of the P-touch according to Chang-
ing the P-touch's Baud Rate on page 30, start up the Change
Baud Rate Wizard, and select a baud rate of 57,600 or 9,600
bps.
Check the following:
• Is the P-touch turned on?
• Is the interface cable correctly connected?
• Has the COM port where the P-touch is connected been se-
lected with the Change Baud Rate Wizard? (Many PCs have
more than one COM port.)
The COM ports on some PCs are turned off as a default. Check
the computer's manual or ask the computer manufacturer, and
then turn on the COM port.
<Checking the COM port (Windows
Double-click "System" in the Control Panel window. Click the
Device Manager tab, and then click the plus sign next to "Ports
(COM & LPT)". Check that COM1 and COM2 are listed and
that there is no error symbol displayed.
Solution
® 95/98)>